We are seeking a detail-oriented and analytical MIS Analyst to support Field Service Practice and solutioning with hands-on experience with reporting, dashboard creation, data analysis. The candidate must possess robust Microsoft Excel and other office 365 app skills. This role requires career-oriented individual with basic (if not hands-on understanding) of Onsite /Field Service operations and/or solutioning.
Key Responsibilities
Key Responsibilities
Maintain daily, weekly, and monthly tracker
Manage and work on solution and commercial sheets
Perform data validation, cleansing, and reconciliation activities.
Generate ad-hoc reports and business insights for leadership reviews.
Analyse service delivery performance, ticket trends, productivity, and SLA adherence.
Present meaningful insights through charts, graphs, and executive summaries.
Coordinate with operations teams for data collection and reporting requirements.
Required Skills
Technical Skills
Advanced Microsoft Excel
Microsoft PowerPoint
Management presentations
Data visualization
Understanding of -
Knowledge of SLA and KPI reporting
Basic understanding of IT Support / Onsite Support Operations
Coordination with various teams like Presales, BAG and Delivery etc.
Skill Requirements
Key Competencies
Strong analytical mindset
Excellent communication and presentation skills
Attention to detail
Stakeholder management
Problem-solving ability
Ability to work with large datasets
Self-driven and proactive approach.