? Interested candidates or referrals can share their resumes at: [email protected]

About the Company

HCLTech is looking for customer-focused professionals with a strong interest in Customer Support and Networking to join our team. This role combines customer interaction, technical troubleshooting, and network-related issue resolution in a fast-paced global support environment.

About the Role

This role combines customer interaction, technical troubleshooting, and network-related issue resolution in a fast-paced global support environment.

Responsibilities

- Handle customer inquiries and support requests via Phone, Email, and Chat.
- Provide first-level technical support and troubleshoot connectivity issues.
- Diagnose and resolve network-related incidents using standard troubleshooting procedures.
- Monitor, log, and manage support tickets while maintaining accurate documentation.
- Investigate internet connectivity, Wi-Fi, VPN, and network performance issues.
- Follow up with customers to ensure timely resolution and customer satisfaction.
- Escalate complex technical and networking issues to higher support teams when required.
- Collaborate with internal teams and stakeholders for issue resolution.




- Adhere to SLA targets and maintain high-quality customer support standards.

Qualifications

- Excellent verbal and written communication skills.
- Basic to intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN, Routing & Switching).
- CCNA certification or knowledge preferred.
- Understanding of internet technologies and network troubleshooting.
- Experience in customer support, technical support, or service desk environments.
- Familiarity with ticketing tools and incident management processes.
- Proficiency in Microsoft Office 365 (Outlook, Word, Excel).
- Strong analytical, problem-solving, and customer-handling skills.
- Ability to work in a 24x7 support environment.

Preferred Skills

- Technical Support / Service Desk / Help Desk experience.
- Exposure to international voice, email, or chat support.
- Experience in ISP, Telecom, Networking, or IT Infrastructure support.
- Knowledge of network monitoring and troubleshooting tools.

Experience: 1 to 3 Years

Equal Prospect Statement

HCLTech is committed to diversity and inclusivity.

📌 Customer Service Representative (Chennai)
🏢 HCLTech
📍 Chennai