About Voy

Voy India, previously EarlyFit, is India’s first full-stack metabolic health and weight loss platform. Built at the intersection of healthcare, science, and consumer technology, we have combined GLP-1, medical expertise, endocrinologist-led care, diagnostics, nutrition coaching, and ongoing behavioural support into one seamless experience.

We aren’t just a weight loss app; we’re a clinical revolution.

Since 2019, Voy has transformed the health of more than 20 Lakh members globally across the UK, Germany, Brazil and now India through evidence-based, science-led medical care.

What You'll Own ?

- Own the end-to-end customer journey and experience.
- Build robust relationships with customers through calls, chats, and WhatsApp.
- Resolve concerns with speed, empathy, and ownership.
- Drive customer engagement, retention, and satisfaction.
- Collaborate with Sales, Operations,



and Product to improve the customer experience.
- Turn feedback into actionable insights that make our product better.

You're Probably a Great Fit If You ?

- Have 5+ years of experience in Customer Success, Client Success, or Account Management.
- Are an exceptional communicator with strong problem-solving skills.
- Stay calm under pressure and thrive in fast-paced environments.
- Believe every customer deserves a five-star experience.
- Love taking ownership instead of waiting for instructions.

Bonus Points

- Experience in D2C, healthcare, wellness, or health-tech.
- Familiarity with CRM tools like HubSpot, Freshdesk, or Zoho.

Location : Jasola, Delhi

📌 Customer Success Manager (GTB Nagar)
🏢 VOY
📍 GTB Nagar