Job Description: IT Support Executive

Location

mumbai (On-site)

Bhumi World Camp, Building G10, Gala No.11, Village Piplas, Bhiwandi-421302

Reporting To

Manager - Warehouse

Company

GMS Worldwide Express Pvt Ltd

Role Overview

GMS is seeking a proactive and detail-oriented IT support executive to handle the day-to-

day IT operations and provide basic technical support to end-users. The ideal candidate will

have a foundational knowledge of IT systems and the ability to troubleshoot common

hardware and software issues effectively.

Key Responsibilities

 Diagnosing and resolving software, hardware and network issues.

 Managing device setup, imaging and user access.

 Supporting video conferencing, remote work tools, and communication platforms.

 Assisting with on site or remote technical support requests.

 Maintaining asset logs and IT documentation.

 Performing system updates and configuration changes.

 Liaising with third-party providers or vendors on repairs or replacements.

 Supporting installations of new software and systems.

 Ensuring data backups and recovery tools are operational.





 Assisting with security compliance, antivirus and patch management.

Must-Have Requirements

 2-4 years of experience in internal IT or support roles

 Skilled in device configuration, troubleshooting, and remote support

 Experience supporting windows and macOS users

 Familiarity with Microsoft 365, Teams, and Active directory

 Confidence resolving desktop, printer and email issues

 Ability to mage tickets, update documentation, and escalate issues

 Good customer service and time management skills

 Awareness of security, backups and endpoint protection

 Comfortable working independently or as part of a team

Salary

Base range: ₹30,000 per month CTC

For exceptionally robust candidates (with strong background with proven track record), we

are open to offering ₹35,000 or more

Certifications in networking or cloud platforms can enhance salary potential.

Pay: ₹10,618.14 - ₹37,317.97 per month

Benefits:

- Flexible schedule
- Health insurance
- Life insurance

Work Location: In person

📌 IT Support Executive (India)
🏢 Kiara Global Services
📍 India