- Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and following up on outstanding Accounts Receivable.
- Perform pre-call analysis and check status by calling the payer or using IVR or web portal services.
- Review provider claims that have not been paid by insurance companies.
- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact.
- Perform analysis of accounts receivable data and understand the reasons for underpayment, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments.
Skills and Qualifications
- Should have at least 2-4 years of experience in AR calling.
- Excellent English communication abilities with positive analytical and logical reasoning skills.
- Should have an eye for detail and passionate about learning.
- Candidates must be able to work with a high volume of work while paying attention to detail and maintain high-quality Levels.
- Graduation or Diploma or equivalent qualification preferred.
- Should be ready to work in the shift timing - 4:00 PM to 1:00 AM