1. Studio & Team Management

- Supervise and manage a team of store executives and part time workshop facilitators.
- Oversee daily studio operations including conducting workshops, opening/closing duties (10:00 am 8:00 PM), inventory, equipment readiness, and store hygiene.
- Ensure the team is aligned with brand SOPs and delivering a seamless customer experience.

2. Workshop Oversight & Support

- Oversee the scheduling and execution of tufting workshops, stepping in to lead select sessions when required.
- Maintain quality control of workshop facilitation and customer experience throughout the session lifecycle.
- Handle on-ground issues with confidence, ensuring smooth conflict resolution and quick response.

3. Customer Experience & Service

- Foster a warm and welcoming atmosphere for all customers, ensuring high satisfaction and repeat visits.
- Train team members in hospitality, product knowledge, and soft skills.
- Personally attend to key customers or special bookings, as needed.

4. Events & External Engagement

- Coordinate and lead studio participation in offsite events, exhibitions, and private workshops.
- Manage logistics,



manpower planning, and ensure brand experience is consistent across locations.

5. Reporting & Operational Improvements

- Maintain records including daily sales reports, attendance, inventory, and staff schedules.
- Work closely with leadership to identify areas of improvement and implement process

Preferred candidate profile

- A graduate (any discipline); background in retail or hospitality is a plus.
- 1-4 years of experience in managing customer-facing teams or operations in a creative or retail setting.
- Strong leadership, people management, and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Comfortable working weekends, holidays, and peak seasons.

Job Types: Full-time, Permanent, Fresher

Benefits:

- Health insurance
- Leave encashment
- Paid sick time

Work Location: In person

Pay: ₹20,000.00 - ₹22,500.00 per month

Benefits:

- Health insurance
- Leave encashment
- Paid time off

Work Location: In person

📌 Store Executive (India)
🏢 Go Rug Yourself
📍 India