Job Title: Account Manager

Experience- 1 to 5 years Location - Mohali

Shift Timings- 8:30 PM-5:30 AM

Position Overview: We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and team-oriented processes to ensure customer satisfaction and drive growth.

Key Responsibilities:

1. Relationship Building and Maintenance

- Develop and nurture relationships with a designated portfolio of customers.
- Ensure customer satisfaction and identify opportunities for expansion.

2. Sales Techniques and Feedback

- Utilize consultative selling techniques to surpass renewal and expansion targets.
- Actively listen to customer feedback and relay insights to improve products and services.

3. Account Management and Upselling

- Conduct regular account reviews and monitor key performance metrics for customer success.
- Identify and pursue opportunities to upsell additional services to existing customers.

4. Industry Knowledge and Negotiation

- Use industry and product knowledge to negotiate deals and create growth plans.

5. Customer Request Management





- Prioritize and manage a high volume of customer requests and issues to ensure timely resolutions.

6. Automated Processes and Collaboration

- Implement and manage automated processes to forecast and address at-risk customers.
- Collaborate within a transparent and trust-based team environment.

7. Customer Advocacy and Partnerships

- Actively advocate for customers, ensuring a positive experience.
- Facilitate productive partnerships to help customers achieve their goals.

8. Call Goals and Issue Resolution

• Consistently meet and exceed daily and weekly call goals to maintain customer engagement. • Identify and resolve customer pain points by coordinating with cross-functional teams.

Qualifications

- Proven experience in account management or related field.
- Strong communication and interpersonal skills.

• Ability to manage multiple priorities and meet deadlines. • Knowledge of industry trends and best practices.

Additional Information

Send your resume to: [email protected]

📌 Account Manager (India)
🏢 SafeAeon
📍 India