We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. As a Customer Support Executive, you will be the first point of contact for our customers—assisting them with queries, resolving issues, and ensuring a smooth service experience.

Key Responsibilities:

- Handle inbound and outbound calls and emails..
- Assist customers with product/service information, billing, and troubleshooting.
- Resolve customer complaints and escalate complex cases when required.
- Maintain accurate records of customer interactions in CRM systems.
- Ensure service quality by meeting KPIs such as response time, resolution rate, and customer satisfaction.
- Work closely with internal teams to ensure customer needs are met.

Requirements:

- Education: Graduate (any stream).
- Experience:



1–2 years in customer service or call center (Freshers welcome).
- Excellent communication skills in English.
- Solid problem-solving and interpersonal skills.
- Basic computer knowledge and typing ability.
- Willingness to work in rotational shifts (Day/Night).

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Paid time off

Ability to commute/relocate:

- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- Customer support: 1 year (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Customer Support (India)
🏢 Terrasparq Tech
📍 India