Credence Global Solutions is Hiring!

Position: Executive Customer Service (US Healthcare Process)

Credence Global Solutions is looking for enthusiastic, customer-focused professionals to join our growing team as Executive Customer Service. If you have excellent communication skills and are passionate about delivering exceptional customer experiences, this is your opportunity to build a rewarding career with a leading global organization.

Key Responsibilities

- Handle inbound customer calls for US healthcare clients and resolve patient queries and complaints.
- Deliver outstanding customer service through effective communication and active listening.
- Manage customer escalations professionally and identify the best resolution for each case.
- Engage with customers respectfully, empathetically, and professionally.
- Accurately document customer interactions and resolutions in accordance with company procedures and compliance policies.
- Collaborate with leadership and team members regarding account status and escalations.
- Ensure assigned accounts are managed accurately and within defined timelines.
- Work primarily in an inbound calling environment, with the opportunity to transition to a blended (inbound/outbound) process based on business requirements.
- Handle early, mid, and late-stage customer accounts while maintaining quality and compliance standards.

Candidate Profile

- Excellent verbal communication and customer service skills.




- Ability to manage challenging customer interactions in a fast-paced environment.
- Strong analytical and decision-making skills.
- Willingness to work in 24/7 rotational US shifts.
- 10th pass can apply with 1 year of International BPO experience.

What We Offer

- Best-in-market salary packages.
- Competitive incentive plan with transparent KRAs.
- Comprehensive 2-week new hire training program.
- Opportunities to develop analytical, decision-making, and customer service skills.
- Cross-functional growth opportunities opportunities within 6 months for experienced candidates.
- Free medical and life insurance.
- Employee-centric and compliant workplace policies.
- Free home pick-up and drop transportation.
- Rotational US shifts after the training period (rare changes based on business requirements).
- 9-hour shifts, including breaks.
- Two consecutive rotational weekly offs (excluding Saturday and Sunday).

Why Join Credence Global Solutions?

At Credence Global Solutions, we believe in investing in our people. We provide a supportive work environment, structured training, excellent career progression opportunities, and competitive benefits that help you grow both personally and professionally.

Apply today and become a part of the Credence Global Solutions team!

HR Aliya Shaikh- +91-XXXXXXXXXX/[email protected]

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 Credence Resource Management
📍 India