A Customer Support Executive in Real Estate focuses on assisting clients before, during, and after property transactions, ensuring a smooth and professional experience.

Here’s a transparent and practical job description you can use:

Job Title: Customer Support Executive – Real EstateJob Summary:

Responsible for handling customer inquiries, resolving issues, and providing end-to-end support to clients interested in buying, selling, or renting properties. Acts as a bridge between clients, sales teams, and internal departments.

Key Responsibilities:

- Respond to customer inquiries via phone, email, chat, or in person
- Provide accurate information about property details, pricing, and availability
- Coordinate with sales teams to schedule site visits and property tours
- Maintain and update customer records in CRM systems
- Follow up with leads and existing clients regularly
- Handle customer complaints and resolve issues promptly
- Assist customers with documentation and booking processes




- Support post-sales activities such as agreement follow-ups and handover coordination
- Ensure high levels of customer satisfaction and service quality

Required Skills:

- Strong communication and interpersonal skills
- Customer handling and problem-solving ability
- Basic knowledge of real estate processes and terminology
- Familiarity with CRM tools
- Ability to multitask and manage time effectively
- Patience and a customer-focused attitude

Qualifications:

- Any graduate (preferred)
- Experience in customer service or real estate is an advantage

Working Conditions:

- Office-based with occasional client interaction
- May involve weekend work depending on client availability

Career Growth:

- Senior Customer Support Executive

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer support executive-Real estate (India)
🏢 Lands and lands real estate service
📍 India