Location: Hyderabad

Department: Service

Company: Gravton Motors

Key Responsibilities

Service Management

- Oversee day-to-day operations of the service department, ensuring efficiency, quality, and timely execution.

- Lead, mentor, and manage service teams to drive productivity and performance.

- Develop and implement service strategies aligned with product launches and business goals.

- Establish strong relationships with dealers, franchise partners, and service stakeholders.

- Define, monitor, and improve key performance indicators (KPIs) related to service quality and customer satisfaction.

Training & Development

- Design and implement structured training programs for service technicians.

- Develop service manuals, SOPs, and technical documentation for EV maintenance and troubleshooting.

- Conduct hands-on training for diagnostics, repairs, and assembly/disassembly of EV components.

- Maintain a centralized repository of training materials, tools, and operational procedures.

Technical Support & Issue Resolution

- Provide advanced technical support for complex service and field issues.

- Collaborate closely with R&D; and manufacturing teams to resolve recurring technical challenges.

- Oversee warranty claim processes and ensure compliance with internal policies.

- Monitor vehicle performance in field operations and provide feedback for product improvements.

Service Execution

- Ensure high-quality diagnostics, maintenance, and repairs of motors, batteries, wiring,



and control systems.

- Supervise pre-delivery inspections and ensure adherence to service standards.

- Manage component replacement, assembly, and disassembly as required.

- Enforce safety protocols and best service practices across all service activities.

Quality Assurance & Compliance

- Ensure strict compliance with safety standards and company SOPs.

- Conduct periodic audits and quality checks of service operations.

- Manage spare parts operations including inventory control, availability, and process optimization.

Requirements

- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.

- 7+ years of experience in automotive or electric two-wheeler service operations.

- Proven leadership experience managing service teams and operations.

- Robust analytical, diagnostic, and problem-solving skills.

- In-depth knowledge of EV systems, components, and service workflows.

- Excellent communication and stakeholder management abilities.

- Ability to design and execute structured technical training programs.

- Strong focus on customer satisfaction and continuous operational improvement.

Preferred

- Prior experience in electric two-wheeler service ecosystems.

- Exposure to dealership or service network management.

- Experience working closely with R&D; and manufacturing teams.

- Hands-on involvement in field testing and performance evaluation.

Location

Hyderabad, Telangana

📌 Service Head/ Senior Service Manager (India)
🏢 Gravton motors
📍 India