Job Req ID: 37948

Location: Udaipur, IN

Function: Retail

About:

Role

Franchise Lead

Function / Department

Retail

Location

Rajasthan

Job Purpose

Overall responsibility for activities at all

Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)

Key Result Areas/Accountabilities

- Achieve sales target for all products (Voice-
- Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
- Ensure and monitor quality of acquisition through VIMS
- Ensure availability of stock at VIMS while adhering to norms
- Deliver overall revenue targets through VIMS channel
- Achieve total target for up-selling and cross-selling
- Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
- Coach channel partners to improve efficiency and adherence to processes




- Resolve VIMS-specific issues within specific timelines
Keep channel partner motivation levels high through regular reviews of performance

Core Competencies, Knowledge, Experience

- Minimum 8 years of experience in Customer Handling /Retention Management
- Must be able to communicate with peers and seniors in the system well and convincingly.
- Robust data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement
- Logical Thinking and good in sighting and analytical skills
- Prior telecom experience mandatory

Must have technical / professional qualifications

- Graduate in any field
- Data analytics and process improvements
- Excel and Presentation skills

📌 Manager - Franchisee Lead (India)
🏢 Vodafone Idea
📍 India