Location: India Maharashtra G-Corp Tech Park, Thane
Organization: Financial Services
Job Description:
Job Purpose:
- Lead the L1/L2/L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness, and database/application monitoring.
- Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and robust collaboration with Engineering, DevOps, Infra, and Business teams.
- Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.
Key Result Areas
Supporting Actions
Application Uptime & Reliability
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Maintain 99% uptime for non-core applications
- Daily health checks, proactive alerting
- Zero unplanned outages
Batch (EOD/BOD) & Scheduler Management
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98% successful EOD/BOD jobs
- Publish job status reports
- Reduce batch failures by 20% YoY
Incident & Problem Management
-
95% incidents resolved within SLA
- MTTR reduction by 20%
- Zero repeat incidents through preventive actions
DR / BCP Readiness
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100% DR drill success
- Errorfree switchover/fallback
- DR documentation updated quarterly
API/Gateway Performance
-
API gateway success rate >98%
- Monitor latency, timeouts, circuit breaker events
- Ensure certificate renewal before expiry
Team Leadership & Stakeholder Management
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Daily task allocation & monitoring
- Weekly RCA reviews, training & capability building
- Positive stakeholder satisfaction ( 4.3/5)