We are looking for motivated individuals to join our growing team as Customer Support Associates for a leading domestic banking process. This is an excellent chance for graduates who are fluent in Hindi and possess conversational English skills to start a career in the banking sector.
Position Overview
- Role: Customer Support Associate (Voice Process)
- Sector: Banking / BFSI
- Shift: Day Shift / Rotational Day Shifts
Key Responsibilities
- Assist customers over the phone with banking-related queries (account balance, fund transfers, card services, etc.).
- Provide clear and accurate information regarding bank products and services.
- Resolve customer complaints and issues with a polite and professional attitude.
- Update customer records accurately in the internal database.
- Meet daily service quality and productivity targets.
Candidate Requirements
- Education: Any Graduate (Mandatory).
- Language Skills:
- Hindi: Fluent (Ability to explain complex terms clearly).
- English:
Average/Conversational (Ability to understand and speak basic sentences).
- Local Language: Knowledge of the local regional language is a significant advantage.
- Skills: * Valuable listening and communication skills.
- Basic computer knowledge (Typing and MS Office).
- Patient and customer-centric approach.
Perks & Benefits
- Stable Career: Work with one of India’s reputable banking processes.
- Training: Comprehensive product and process training provided.
- Growth: Internal job posting (IJP) opportunities for career advancement.
- Environment: Professional and supportive workplace culture.