Key ResponsibilitiesGuest Service & Experience

- Welcome guests warmly and assist them with seating arrangements.
- Present menus and provide detailed information about food and beverage offerings.
- Take guest orders accurately and ensure timely service.
- Build positive guest relationships and provide personalized service.
- Handle guest requests and concerns promptly and professionally.
- Ensure guest satisfaction throughout the dining experience.

Restaurant Operations

- Prepare restaurant and service areas before opening.
- Set up tables according to resort standards.
- Ensure proper mise-en-place and readiness of service stations.
- Serve food and beverages efficiently while maintaining service etiquette.
- Clear and reset tables promptly after guest departure.
- Assist in buffet setups, theme dinners, and special events.

Quality & Hygiene

- Maintain cleanliness and hygiene standards in dining and service areas.
- Follow food safety, sanitation, and hygiene procedures.
- Ensure crockery, cutlery, glassware, and service equipment are clean and well maintained.
- Comply with HACCP, FSSAI, and resort hygiene standards.

Coordination

- Coordinate effectively with Kitchen, Housekeeping, Stores, and other departments.
- Communicate guest preferences and special requests to the kitchen team.
- Assist colleagues during peak operational periods.

Billing & Cash Handling

- Process guest bills accurately through the POS system.
- Handle cash, card, and digital payment transactions as per company procedures.
- Ensure accuracy in billing and settlement processes.

Resort Activities & Events

- Support banquet functions, conferences, weddings,



and special events.
- Assist in outdoor dining experiences, poolside service, and destination dining arrangements.
- Participate in resort guest engagement activities when required.

Key Performance Indicators (KPIs)

- Guest Satisfaction Score (GSS)
- Service Quality Ratings
- Order Accuracy
- Upselling Achievement
- Guest Feedback Scores
- Grooming & Hygiene Compliance
- Attendance & Punctuality
- Training Completion

Qualification & ExperienceQualification

- Diploma / Degree in Hotel Management or Hospitality preferred.

Experience

- 0–3 years of experience in Food & Beverage Service.
- Freshers with hospitality qualifications may also apply.
- Resort or hotel experience preferred.

Skills & Competencies

- Excellent communication and interpersonal skills
- Guest-focused attitude
- Professional grooming and etiquette
- Basic food and beverage knowledge
- Teamwork and collaboration
- Time management skills
- Ability to work flexible shifts

Authority

- Responsible for delivering guest service as per resort standards.
- Escalate guest concerns and operational issues to supervisors promptly.
- Recommend service improvements through feedback and observations.

General Clause

In addition to the duties mentioned above, the Food & Beverage Service Associate may be assigned additional responsibilities, special events, banquet operations, or cross-functional duties based on operational requirements and management directives.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:

- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Food and Beverage Associate (India)
🏢 The Serai, Coffee Day Hotels and Resorts
📍 India