Service Executive

After-Sales & Service | New Delhi | PAN India Travel (10–15 days/month)

Role

Service Executive

Department

After-Sales & Service

Location

Recent Delhi | PAN India travel (10–15 days per month)

Customer Base

Scientists & Researchers – Government & Private Organisations

About AlfaTech Services

Co-founded in 1993, AlfaTech Services is a leading high-precision instrumentation solutions provider for scientific and industrial research in India, spanning Nano-science & Technology and Atmospheric Sciences. Our instruments serve some of the most demanding users in materials science, aerosol research, air quality monitoring, nuclear research, defence, and pharmaceutical sciences.

Our core purpose: Utilising the Power of Small to Make Big Changes.

Role Overview

We are looking for a seasoned, hardworking, and technically strong Service Executive with a proven track record in after-sales support of sophisticated instrumentation and analytical systems. The role demands customer-centricity, strong problem-solving ability, and comfort engaging with senior scientists and researchers across India.

You will be responsible for maintaining the performance and reliability of the high-precision instruments that AlfaTech deals in — while also bringing a commercial mindset to every customer interaction.

Key Responsibilities

After-Sales Support

· Provide end-to-end after-sales support for sophisticated scientific and industrial instruments

· Diagnose and repair equipment faults in a timely and effective manner

· Conduct scheduled servicing and develop preventive maintenance strategies

· Perform quality assurance and safety checks across all installed equipment

Customer Engagement





· Communicate proactively with clients, engineers, and technicians to ensure seamless service delivery

· Follow up promptly on service requests and provide structured customer feedback

· Deliver product demonstrations to ensure customers are educated on safe and effective equipment use

Continuous Improvement

· Monitor equipment performance trends and recommend product improvements or upgrades

· Update and maintain user manuals and technical documentation

· Monitor spare parts inventory and initiate reorders when necessary

· Attend workshops and industry events to stay current with technological developments

· Maintain accurate records of all service calls, findings, and resolutions

What We’re Looking For

Must-Have

· Degree/Diploma in Electronics, Instrumentation, Physics, or a related technical discipline

· 1–5 years of hands-on experience in servicing analytical or scientific instruments

· Comfort engaging with senior scientists and researchers in government and private institutions

· Willingness to travel PAN India approximately 10–15 days per month

· Strong diagnostic and fault-finding skills with a structured, methodical approach

Good to Have

· Prior exposure to SEM, Raman spectrometers, aerosol instruments, or similar precision equipment

· A commercial sensibility — ability to identify and communicate upgrade or service contract opportunities

· Strong written and verbal communication skills for reporting and client interactions

Pay: ₹22,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement
- Provident Fund

Education:

- Diploma (Preferred)

Willingness to travel:

- 50% (Required)

Work Location: In person

📌 Service Engineer – Scientific Instruments (India)
🏢 AlfaTech Services
📍 India