Position: Technical Support Executive
Location: Salt Lake Sector V, Kolkata
Work Mode: Work from Office
Shift Timing: 11:00 AM – 7:00 PM
Working Days: Monday to Saturday (Sunday Fixed Off)
Salary: Up to ₹20,000 In-Hand (Based on Experience)
Job Summary
We are looking for a customer-focused Technical Support Executive with 1–2 years of experience in a Voice Process. The ideal candidate should have excellent communication skills, prior experience in customer support, and a proven ability to upsell or cross-sell products/services while resolving customer queries.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Provide technical support and resolve customer issues efficiently.
- Understand customer requirements and offer appropriate solutions.
- Achieve upselling and cross-selling targets where applicable.
- Maintain accurate records of customer interactions.
- Ensure high customer satisfaction through effective communication and problem resolution.
- Escalate complex issues to the relevant teams when required.
- Follow company policies, quality standards, and process guidelines.
Eligibility Criteria
- 1–2 years of experience in a Voice Process (BPO/Customer Support).
- Mandatory experience in Upselling or Cross-selling.
- Excellent verbal communication and customer handling skills.
- Basic technical troubleshooting skills.
- Comfortable working from the office in Salt Lake Sector V, Kolkata.
- Immediate joiners will be preferred.
Desired Skills
- Strong communication and interpersonal skills.
- Customer-centric approach.
- Good problem-solving and analytical abilities.
- Ability to work in a target-driven environment.
- Basic computer proficiency and CRM knowledge.
Perks & Benefits
- Competitive salary up to ₹20,000 in-hand.
- Fixed Sunday weekly off.
- Stable work schedule (11:00 AM – 7:00 PM).
- Opportunity to grow within a agile and supportive team.
📌 Technical Support Executive (Kolkata)
🏢 KAAPRO
📍 Kolkata
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