Location: Surat (Gujarat), India (Onsite) Job Type: Full-Time, Onsite Experience Level: 1-5 Years Salary range: CTC ₹1.8 LPA to ₹5.6 LPA Apply now : https://forms.clickup.com/5745749/f/5fb2n-101096/17RSMNFQ1F7PCHBYOL About Us: GEMGEM is a next-generation luxury C2C marketplace, pioneering the way people buy and sell authentic pre-owned fine jewellery online.
Backed by decades of industry experience, we're combining deep domain expertise with cutting-edge tech to build a global platform with trust and transparency at its core. Role Overview Were looking for a friendly and detail-oriented person to support our customers and sales team.

Youll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us. What Youll Do Live Chat Support Answer customer questions quickly and clearly Communicate in skilled English Sales Support Share product information to help customers make the right choices Work closely with the sales team CRM & Data Entry Update customer details in our system Keep records of customer chats and activity Product Listing Support Hands-on experience with adding and managing product listings Ensure product details, images, and pricing are accurate Order Support Help process orders and coordinate with internal teams Keep customers informed on their order status Handling Issues Resolve customer concerns politely and efficiently Escalate issues when necessary Reporting Prepare basic reports on chats, customer support, and product listings Share suggestions to improve customer service Process Improvement Identify areas for better service and workflow What Were Looking For Graduated in any stream 1+ year of experience in customer or sales support (experience in tech/IT is a plus) Hands-on experience with product listing and inventory management Proficient with Microsoft Office tools (Excel, Word, Power Point) Comfortable with CRM tools and AI tools Strong English communication skills (spoken and written) Organised, team-oriented, and able to multitask Customer-focused with a problem-solving attitude If you love helping customers and want to grow with a fast-paced global company, wed love to hear from you.

📌 Customer Support Associates (Surat)
🏢 GEMGEM
📍 Surat