TeamViewer provides a leading Digital Workplace
platform that connects people with technology—enabling, improving
and automating digital processes to make work work better. Our
software solutions harness the power of AI and shape the future of
digitalization. We believe that our diverse teams and strong
company culture are key to the success of our products and
technologies, that hundreds of millions of users around the world
and around 645,000 customers across all industries rely on. With
more than 1,900 employees worldwide, we celebrate the unique
perspectives and talents that each individual brings to the table
and foster a dynamic work environment where new ideas thrive. Are
you ready to join our team and make an impact? Responsibilities
Approach existing customers to ensure a high service level and
customer retention Establish business relationships with TeamViewer
customers via telephone and e-mail Discover cross and up-sell
opportunities with the existing customer base Follow up and
negotiate with customers to prevent churn and generate pricing
quotes for renewals Collect and analyze feedback from the customers
to improve internal processes and customer loyal ty Requirements
Fluency in German is a must and English is mandatory, further
languages are a plus Experience in sales, customer retention or
customer service, ideally with up-selling and cross-selling Ideally
experience in the IT environment with SaaS knowledge Strong
communication skills, positive attitude and enjoy working in an
international team Strong ability to manage multiple accounts and
tasks simultaneously.
Ability to quickly identify and resolve
issues to maintain customer satisfaction. Scrutiny of customer data
management and renewal processes. A strong commitment to providing
excellent customer service. Ability to work collaboratively with
various departments to achieve common goals. Comfortable working in
a fast-paced environment with a high workload. What we offer Outstanding
compensation and perks packages including company achievement
bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices Special terms for local gyms
Access to Corporate Benefits platform with many discounts Regular
Team events and company-wide celebrations Open door policy , no
dress code rules, frequent all Hands and Leadership Lunches Hybrid
and Flexible work time with up to 50% home office Work From Abroad
Program allowing up to 40 days of work outside your contracting
country We celebrate diversity as one of core values, join and
drive one of the c-a-r-e initiatives together with us! TeamViewer
is an equal opportunities employer and is committed to building an
inclusive culture where everyone feels welcome and supported. We
C-A-R-E and understand that our diverse, values-driven culture
makes us stronger. As we continue to grow as a company, we also
focus on enabling our employees to grow both personally and
professionally. We are proud to have an open and embracing
workplace environment that will empower you to be your best no
matter your gender, civil or family status, sexual orientation,
religion, age, disability, education level, or race.