We are looking for a dedicated and empathetic Customer Support Associate to join our team. The role involves handling customer queries, resolving issues efficiently, and ensuring every customer has a smooth and satisfying experience with our products and services.

Key Responsibilities

- Handle incoming calls, chats, and emails to resolve customer queries and complaints.
- Provide accurate information about products, services, and policies.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Escalate complex issues to the senior support team or relevant departments.
- Keep detailed records of customer interactions, feedback, and resolutions.
- Follow communication guidelines and processes to ensure consistent service quality.
- Assist in improving customer satisfaction and retention by identifying recurring issues.
- Collaborate with internal teams (sales, operations, logistics) for quick resolution of customer concerns.

Required Skills & Qualifications

- Bachelor’s degree or equivalent (preferred).
- Excellent communication skills in English and Hindi (additional regional languages are a plus).




- Solid problem-solving skills with a customer-first mindset.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems and MS Office/Google Workspace.
- Prior experience in customer service, BPO, or e-commerce support is an advantage.

Work Environment

- Full-time role, Monday–Saturday (rotational shifts may apply depending on company policy).
- Hybrid/Office-based depending on business requirements.

Growth Opportunities

- Performance-based promotions to Senior Associate / Team Leader roles.
- Exposure to cross-functional teams (Sales, Operations, Marketing).
- Training and upskilling programs in communication, CRM tools, and customer handling.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Education:

- Bachelor's (Required)

Experience:

- Customer service: 1 year (Required)

Language:

- English (Required)
- Hindi (Required)

Work Location: In person

📌 Customer Support Associate (India)
🏢 7eventzz.com
📍 India