Job Description: Client Services Manager Company Overview

Escrow Bharat Pvt Limited is a premier service provider delivering high-quality operational and client support solutions to US-based real estate and escrow companies. We connect American real estate operations with skilled professionals in India, ensuring seamless service delivery, compliance, and superior client experience.

As part of our growth journey, we are seeking a Client Services Manager to manage client relationships, oversee service delivery, and ensure operational excellence in a compliance-driven environment.

Position Summary

Job Title: Client Services Manager
Employment Type: Full-time
Location: Remote (Work from Home)
Work Schedule: Night Shift (5 days per week) aligned with US business hours
Expected Start Date: May 2026

The Client Services Manager will act as the primary owner of client relationships, responsible for service quality, process adherence, documentation accuracy, and client satisfaction. This role combines client management, operations coordination, and compliance oversight, without being a legal practitioner role.

Key Responsibilities Client Relationship Management

- Serve as the primary point of contact for assigned US-based real estate and escrow clients
- Build strong, long-term relationships by understanding client workflows, expectations, and SLAs
- Conduct regular client check-ins, service reviews, and performance discussions
- Act as a trusted partner in resolving issues and improving service outcomes

Service Delivery & Operations Oversight

- Oversee end-to-end service delivery for assigned accounts, ensuring accuracy, timeliness, and consistency
- Monitor adherence to defined processes, SOPs, and service-level agreements
- Coordinate with internal operations, legal support, and documentation teams to meet client commitments
- Identify operational risks, delays, or gaps and drive corrective actions

Documentation & Compliance Support

- Ensure accurate handling, tracking, and flow of transaction-related documents




- Support compliance-driven processes aligned with US real estate and escrow requirements
- Maintain structured records, reports, and dashboards for client and internal review
- Escalate compliance-sensitive or high-risk matters to senior leadership when required

Issue Resolution & Escalation Management

- Own client issues from identification through resolution, ensuring clear communication throughout
- Handle escalations professionally, balancing client expectations and internal capabilities
- Perform root cause analysis and implement preventive measures to reduce repeat issues

Process Improvement & Reporting

- Analyze client feedback, operational metrics, and service trends to identify improvement opportunities
- Contribute to process optimization initiatives focused on efficiency, quality, and compliance
- Prepare and present periodic performance reports to internal stakeholders and clients

Cross-Functional Collaboration

- Work closely with sales, onboarding, operations, and quality teams to ensure seamless client experience
- Support onboarding of new clients, including process understanding and transition management
- Participate in internal reviews, training sessions, and best-practice discussions

Required Qualifications Education

- Master’s degree (any discipline) – Mandatory

Experience

- Minimum 4–6 years of experience in client services, customer success, operations, account management, or service delivery roles
- Prior experience working with international clients, preferably US-based
- Exposure to process-driven, compliance-oriented environments is strongly preferred

Language & Communication





- Excellent English communication skills (written and verbal) – Non-negotiable
- Ability to communicate confidently with senior client stakeholders

Availability & Work Setup

- Willingness to work night shifts (5 days/week) aligned with US time zones
- Reliable internet connection and dedicated remote workspace

Preferred Skills & Competencies Professional Skills

- Strong client management and stakeholder handling abilities
- High attention to detail and documentation accuracy
- Analytical mindset with structured problem-solving skills
- Ability to manage multiple accounts and priorities independently
- Comfortable working in remote, fast-paced environments

Technical Skills

- Proficiency in Google Workspace and CRM / workflow tools
- Ability to quickly learn client-specific systems and processes
- Familiarity with US real estate, escrow, legal operations, or transaction workflows is a solid advantage

What We Offer Compensation & Benefits

- Competitive salary aligned with experience
- Cell phone and internet reimbursement
- Leave encashment policy

Work Environment

- 100% remote role
- Direct exposure to US real estate and escrow operations
- Career progression opportunities into Senior Client Services Manager / Operations Lead roles
- Supportive, process-focused, and professional work culture

Ideal Candidate Profile

You are a strong fit if you:

- Enjoy owning client relationships end-to-end
- Are process-driven, detail-oriented, and compliance-aware
- Can balance client expectations with operational realities
- Thrive in structured, international, night-shift environments
- Are proactive, accountable, and solution-oriented

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s):

- Are you fluent in written and spoken English?

Education:

- Master's (Required)

Experience:

- Computer skills: 1 year (Required)

Language:

- Fluent English (Required)

Shift availability:

- Night Shift (Required)

Work Location: Remote

📌 Client Services Manager - REMOTE (with US Real Estate Firm) (India)
🏢 Escrow Bharat Private
📍 India