Job Title: Customer Success Analyst / CSM Support
Location: Hyderabad (Hybrid) Experience_ 6-8 yrs Role Summary: This
role supports the Customer Success Manager (CSM) by enabling
data-driven decision-making, tracking key metrics, and ensuring
timely closure of customer-related actions. The focus is on data
analysis, reporting, and operational tracking to enhance customer
outcomes. Key Responsibilities: Analyze customer data to identify
trends, risks, and opportunities Create and maintain trackers,
dashboards, and reports to monitor customer health and performance
Set up alerts and monitoring mechanisms for key metrics and
potential issues Provide actionable insights to the CSM for
proactive decision-making Track action items, follow-ups, and




ensure closure of customer-related tasks Support in preparing
customer reviews, reports, and presentations Collaborate with
internal teams to gather data and ensure accuracy Required Skills:
Strong data analysis and reporting skills (Excel, Power BI, or
similar tools) Ability to interpret data and provide insights Good
understanding of customer lifecycle and success metrics Solid
attention to detail and organizational skills Preferred Skills:
Experience in CSM support / operations / MIS / business analysis
roles Familiarity with CRM tools (Salesforce, etc.) Basic
understanding of SQL or data querying

📌 Customer Success Analyst (Telangana)
🏢 Juara IT Solutions
📍 Telangana