Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

To improve lead to session ratio and closure of the same within the timeline.

· Provide info related to services and tariff to the patients.

· Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.

· Pre and post-counseling for the patients undergoing the treatment plans if required.

· Address and resolve patient complaints and concerns promptly and effectively.

· Understand and action accurate data entry on a daily basis

Handling Appointments

· Understand the CRM platform

· Comprehend detailed nuances around therapist availability and accordingly block appointments

· Maintain data related to financial transactions, patient flow, and individual patient visits.

· Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

· Respect patients by recognizing their rights; and maintaining confidentiality.

· Collect patient testimonials and feedback as per organizational policy.

· Monitor and evaluate patient care metrics, identifying areas for improvement.

· TAT of 30 mins to be adhered for all the calls received

Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

To improve lead to session ratio and closure of the same within the timeline.

· Provide info related to services and tariff to the patients.

· Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.

· Pre and post-counseling for the patients undergoing the treatment plans if required.

· Address and resolve patient complaints and concerns promptly and effectively.





· Understand and action accurate data entry on a daily basis

Handling Appointments

· Understand the CRM platform

· Comprehend detailed nuances around therapist availability and accordingly block appointments

· Maintain data related to financial transactions, patient flow, and individual patient visits.

· Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

· Respect patients by recognizing their rights; and maintaining confidentiality.

· Collect patient testimonials and feedback as per organizational policy.

· Monitor and evaluate patient care metrics, identifying areas for improvement.

· TAT of 30 mins to be adhered for all the calls received

Coordination and Collaboration

· Responsible to follow up on the assessment report till it gets delivered to the patient

· Work closely with the sales team to promote patient care initiatives and success rate

· Increase in conversion ratio will be reviewed in constant interval

Quality Improvement

· Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.

Educational Qualification

Required: Any Graduation, preferably from science background

Work Experience Requirements

Minimum 3 – 5 years of relevant experience

Skill Set Required

· Persuasion skills

· Verbal Communication,

· Patient Services

· Resolving Conflict

· Empathy

Pay: ₹30,000.00 - ₹40,000.00 per month

Advantages:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: Hybrid remote in Chennai, Tamil Nadu (Chennai, Chennai District)

📌 Patient Care Coordinator (India)
🏢 JOGO Health
📍 India