- Assisted customers in selecting diamond, gold, and gemstone jewellery according to their preferences and budget.
- Delivered exceptional customer service to ensure a premium shopping experience and build long-term customer relationships.
- Achieved monthly sales targets through effective product presentation, cross-selling, and upselling.
- Explained jewellery features, diamond certifications, pricing, and ongoing offers to customers.
- Managed billing, invoicing, and payment processes accurately.
- Maintained attractive product displays and ensured showroom cleanliness and visual merchandising standards.
- Conducted customer follow-ups for inquiries, orders, events, and repeat purchases.
- Supported store marketing activities, promotional campaigns, exhibitions, and customer engagement events.
- Assisted in inventory management, stock verification, and product handling while following company procedures.
- Coordinated with team members to ensure smooth day-to-day showroom operations and high customer satisfaction.