Catch it before it breaks. Keep sport live when it
matters most. Spiideo powers live sports video for thousands of
clubs, leagues and broadcasters worldwide. Cameras roll
automatically across stadiums and pitches every evening, every
weekend, all year round. When the final whistle blows, the footage
needs to be there. When a stream drops at 22:45 on a Sunday,
someone needs to be on it before the customer even notices. That
someone is you. About the role As a Technical Operations Agent you
are 3rd line technical support outside European and North American
office hours. While customer support handles customer contact and
game day operations agents monitor individual broadcasts, your
focus is the system itself: the infrastructure and pipelines that
everything else depends on. Your job is not to wait for alerts. It
is to spot patterns, catch issues early and keep the platform
running smoothly when no one else is watching. You are also the
technical resource that 1st and 2nd line support and game day
operations agents can turn to when they need a deeper look under
the hood. This is a new role on the India side of our global team.
You will work closely with experienced agents in Europe and our
growing team in Philadelphia, and your shifts cover the hours when
the rest of the world is asleep or just waking up. What you will do
Monitor active video streams and system health proactively during
your shift using Grafana and real-time alerting tools, looking for
anomalies before they become customer-impacting incidents
Investigate and resolve issues independently: clearing processing
queues, restarting stalled pipelines, recovering missing or delayed
content Support 1st and 2nd line customer support and game day
operations agents with technical context when they encounter issues
they cannot resolve themselves Diagnose issues at the system level,
identify root cause or isolate variables before escalating to
engineering Make the call on when to escalate to the on-call
engineer: not too early, not too late. When you do escalate, bring
a clear summary of what you have already investigated and ruled out
Document what you learn so the next agent does not start from
scratch Create structured incident reports so engineers can
reproduce and permanently fix the underlying issue Post a clear
shift handover for the incoming agent in Europe, covering active
incidents, open items and anything requiring follow-up What we
expect Calm under pressure. Live broadcast means real stakes and
real-time pressure. You stay calm, think clearly and act
systematically even when three things are going wrong at once.
Proactive by nature.



You do not wait for alerts to tell you
something is wrong. You look at the data, notice what is off and
act before it becomes a problem. Genuinely independent. This role
works largely on its own during your shift, with the European team
coming online toward the end of your day. You assess the situation,
make a call and own it. We give you runbooks and training as a
foundation, but we need you to think, not just follow steps. If the
runbook does not cover what you are seeing, you figure it out.
Curious and analytical. You enjoy figuring out why something
happened, not just that it happened. You form a hypothesis, test it
and update your thinking based on what you find. A fast and
structured learner. You pick things up quickly, retain them and
build on them. Runbooks are a starting point, not a ceiling. Clear
communicator. Your incident notes and handovers are in clear
written English, timestamped, specific and actionable. When you
escalate, the engineer receiving your message knows exactly what
the situation is and what you have already tried. Creative and
resourceful. When you notice something could work better, you take
action. One of our agents in Europe built a custom monitoring tool
to get a clearer view of live games during their shift. That tool
is now a core part of our game day operations. We want people who
improve the way we work, not just follow it. Reliable. Shifts are
scheduled in advance and we depend on you. You show up. Profile
Required Background in technical operations, NOC operations,
systems engineering, software engineering or a related technical
field, either through work experience or relevant education
Comfortable reading logs, metrics and traces in monitoring tools
Familiar with networked systems: streaming protocols, latency,
packet loss and upload bandwidth are concepts you understand Strong
written English for clear incident notes and shift handovers with
the European and Philadelphia teams Available for morning and
weekend day shifts on a reliable, recurring basis (India Standard
Time) Able to work independently and make sound decisions under
time pressure Willingness to work on-site at our office Solid
candidates often have Experience with technical support, NOC
operations or systems-adjacent work Prior hands-on experience with




monitoring tools beyond Grafana (Datadog, Prometheus or similar)
Understanding of video streaming or real-time media pipelines
Experience working with distributed international teams in English
Interest in sports (welcome, but secondary to technical depth)
Schedule Part-time, hourly employment, on-site at our India office.
We are recruiting now for a July 2026 start, beginning with a
structured onboarding program throughout July working alongside our
experienced agents in Europe (via remote shadowing with overlapping
hours during the latter part of your shift). From August, you move
into the regular shift rotation: Weekday mornings: approximately
07:30 to 13:30 IST, 6-hour shifts (covering the European pre-office
hours) Weekend daytime: approximately 10:30 to 16:30 IST, 6-hour
shifts Shifts are scheduled at least one week in advance. Shift
swaps within the team are permitted with prior notice. Compensation
Competitive hourly rate at market level for this type of role in
India. Onboarding hours are paid at the same rate. Onboarding Your
first weeks are a structured onboarding program in July. You learn
the systems, the monitoring tools and the incident playbooks
alongside our experienced European agents, while the platform is in
its calmer summer rhythm. By late August, when the fall sports
season ramps up, you are ready to handle independent shifts on the
India side. We treat onboarding as a real part of the role:
documenting new patterns, improving runbooks and helping the team
get smarter over time. Success looks like Issues are caught before
they become customer-impacting incidents When incidents do occur,
they are resolved or escalated fast, with a clear and structured
summary The on-call engineer is only engaged when genuinely needed,
and always with full context Shift handovers are consistent and the
incoming European agent is never left guessing Patterns in
recurring issues are noticed and flagged so engineering can fix
them permanently About Spiideo Spiideo is a Swedish sports
technology company powering automated live video for clubs, leagues
and broadcasters around the world. Our cameras and AI deliver every
match, every training session, in stadiums and on fields across
Europe, North America and beyond. We already have a strong
technical operations presence in India through our AutoData and
Annotation teams, and we are now expanding into 24/7 platform
operations. We are a team that takes the product seriously, the
work seriously and each other less seriously. Apply today and join
us in keeping sport live, every morning, every
weekend.

📌 Technical Operations Agent - India (Maharashtra)
🏢 Spiideo
📍 Maharashtra