Customer Support Specialist – SaaS | $450–$700
USD/month | Fully Remote Location: Fully remote — you can be based
anywhere in the world Hours: Flexible – some overlap with UK GMT or
US EST required for shift coverage Salary: $450–$700 USD/month
Contract: Full-time, permanent About the company Remote World is
partnering with a UK-based B2B SaaS company to hire for this role.
They build accounting and invoicing software used by over 80,000
small businesses, and their support team is central to retention —
customers who get great help stay. The role You'll be the first
point of contact for customers reaching out via live chat and
email. You'll answer questions, troubleshoot issues, and escalate
anything that needs engineering attention — making sure customers
can get on with running their businesses without interruption. What
you'll do Respond to customer queries via live chat and email
within SLA targets Troubleshoot product issues and walk customers
through solutions step by step Escalate bugs and complex cases to
the technical team with full context Update the help centre with




answers to questions that come up repeatedly Track patterns in
support volume to flag product improvement opportunities What
you'll need Excellent written English — professional, warm, and
easy to understand Patient and empathetic — you're calm when
customers are frustrated Reliable and organised — you hit SLA
targets and keep queues under control Quick learner — you can get
to grips with software products and explain them clearly Nice to
have Previous experience in SaaS customer support Familiarity with
Intercom, Zendesk, or similar helpdesk tools Background in
accounting, bookkeeping, or finance What you'll get $450–$700
USD/month based on experience Fully remote with flexible shifts
Explicit performance metrics — you always know how you're doing Paid
leave Path to Senior Support, Customer Success, or QA roles Apply
with your CV and a short note about a time you resolved a difficult
customer situation. We welcome applications from people of all
backgrounds. If you meet most but not all of the requirements,
please apply anyway.

📌 Customer Support Specialist – SaaS (India)
🏢 Remote World
📍 India