Trip Fulfillment Member | Remote | Luxury Travel We
are a remote-first, globally distributed team and welcome
applications from exceptional candidates around the world. Hiring
decisions are based on experience, capability, and alignment with
our standards not geography About Ascend Ascend helps founders,
investors, and executives book international business and
first-class flights at rates that are typically 30-80% below what
you would find on a regular booking site. We combine smart,
proprietary booking methods with round-the-clock personal service
delivered over WhatsApp. We have grown from 12 to 66 people in just
over a year, backed by Bessemer Venture Partners, and 5x'd our
revenue year-over-year. We are at $22M+ ARR and growing fast. Our
mission is to make first-class travel accessible to the people who
are shaping the world. Our clients are founders, investors, and
senior executives who expect fast, accurate, and polished service.
They do not chase confirmations. They trust us to get it right
every time. The Role We are hiring a Trip Fulfillment Member to
take a confirmed flight booking and turn it into a complete,
polished travel package delivered to the client. Once a ticket has
been issued by the Ticketing team, the booking comes to you. Your
job is to build the full itinerary, prepare the invoice, confirm
that payment has been received and recorded correctly, and send
everything to the client with clarity and warmth. You also
coordinate any extras the client needs, such as airport transfers,
seat selections, or special meal preferences. The client has
trusted us with a high-value booking. What you send them is the
moment they see the result of that trust. Everything needs to be
accurate, professional, and exactly what was agreed. What You'll Do
Building and Delivering the Trip Receive each confirmed booking
handed over by the Ticketing team and create or update the full
trip record in our client management system, including all flight
details, passenger information, seat assignments, meal preferences,
and frequent flyer numbers Prepare invoices using FreshBooks, our
billing platform, following your Team Lead's instructions, and hold
them for review before sending anything to the client Once the
itinerary and invoice are approved by your Team Lead, send them to
the client with a warm, professional message in Periskope, our
client communication platform Coordinate any additional services
the client has requested, such as airport chauffeur pickups,
specific seat selections, or special meals, and record all
confirmation details in the client's trip record Payment
Verification Before sending any deliverable to a client, confirm
that payment has been received and correctly recorded. You will
cross-check payment status across our internal systems using
details provided by your Team Lead Payments at Ascend come in
several forms: credit card charges processed through Stripe, bank
wire transfers, PayPal, and occasionally cryptocurrency. Each has a




specific verification process you will follow, and your Team Lead
will confirm the status for each before you proceed If the payment
record in any system does not match what you expect, flag it to
your Team Lead immediately. You do not communicate payment issues
directly to the client Data Accuracy Make sure all records in our
client management system and billing platform match before any
client communication goes out. This includes passenger details,
flight information, invoice amounts, and payment status Keep
records updated in real time throughout your shift. If a booking
changes, the record changes immediately Ensure no booking task sits
unactioned for more than 30 minutes during your shift Collaboration
and Escalation Work closely with your Trip Fulfillment Team Lead,
who reviews your work, approves client sends, and is there to
support you on anything complex Coordinate with the Ticketing team
on any changes that affect a ticket after issuance, and with the
Client Service team on any client-facing updates Escalate any
payment discrepancy, data mismatch, or client issue to your Team
Lead immediately rather than trying to resolve it alone What You
Bring Must Have 1-2+ years in travel operations, hospitality
administration, client coordination, or a similar role where
managing detailed records across multiple systems was a core part
of your work Experience creating or managing invoices using a
billing tool such as FreshBooks, QuickBooks, or similar platforms
Familiarity with verifying or reconciling payments across different
methods, whether card, bank transfer, or digital payment platforms
Strong attention to accuracy across multiple tools at the same
time: you notice when something does not match, and you investigate
rather than ignore it Clear, professional written communication:
you can write a warm, polished client message without needing a
template for every situation The ability to manage several tasks at
once without losing track of the details, especially during busy
shift periods Nice to Have Prior experience using
itinerary-building tools such as Travefy, Axus, TravelJoy,
Tourwriter, or similar platforms Background in luxury hospitality,
premium travel, or high-touch client service Familiarity with task
management tools such as Asana, or CRM and client communication
platforms Working knowledge of travel-specific passenger details
such as Known Traveler Numbers (KTN) or Frequent Flyer Numbers
(FFN), which are membership identifiers airlines use to apply
benefits and loyalty credits to a booking Genuine passion for
travel and delivering a seamless experience You do not need to




check every box. If you have 80% of the skills and the drive to
learn, we want to hear from you. Why Ascend Explicit Growth Path The
progression here is: Trip Fulfillment Member to Trip Fulfillment
Team Lead to Concierge Manager to Associate Director of Concierge.
We promote from within based on performance, not tenure. The
operational accuracy, billing discipline, and client communication
skills you build in this role are the exact foundation for
everything above it. Build, Don't Just Execute We are still
developing and refining our fulfillment workflows. Your
observations on what creates delays, causes data mismatches, or
makes the client experience feel anything less than seamless feed
directly into how we improve. Real Support A Trip Fulfillment Team
Lead who reviews your work, approves client sends, and is there for
escalations Weekly training sessions and practical service recovery
simulations Regular one-on-one conversations with clear, specific
feedback Work-Life Balance Full-time role, 5 days per week, on a
9-hour shift including a 1-hour lunch break Day or night shift
depending on business needs, confirmed in advance Shift handovers
are clean and structured so you are not picking up a mess when you
log in A global team with talented colleagues across continents
What Success Looks Like First 90 days: You are delivering
itineraries and invoices to clients within 3 hours of ticket
issuance, at a 95% or higher rate. Your trip records are complete
and accurate every shift. You are verifying payments correctly and
flagging discrepancies before they reach the client. You are
building trust with your Team Lead through consistent, reliable
work. Within 6-12 months: You are handling more complex bookings
with confidence, contributing process improvements to the team, and
demonstrating readiness for greater responsibility. Our Values
Customer Obsession: We win when our customers win Urgency with
Impact: Clients expect answers in minutes, not hours Radical
Candor: Honest, direct, respectful feedback builds trust Ownership:
If something breaks, we fix it Relentless Excellence: Good enough
is never enough Why You'll Love This Role This is perfect for
someone who: Takes genuine pride in being the person who makes the
final experience feel seamless for the client Is energized by a mix
of operational accuracy, billing coordination, and direct client
communication Wants to work in a high-standard environment where
attention to detail is noticed and rewarded Sees a clear path to
team leadership and wants to start building toward it now Loves the
idea of working behind the scenes on trips for founders, investors,
and executives who expect nothing less than perfect Ascend is an
equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or
any other protected characteristic.

📌 Trip Fulfillment Team Member- India (Remote) (Maharashtra)
🏢 Ascend
📍 Maharashtra