Responsibilities :

- Serve as the primary point of contact for customer queries and support tickets related to IT services/products.
- Respond to customer issues via phone, email, and chat in a timely and qualified manner.
- Troubleshoot technical problems, escalate issues to relevant teams, and ensure resolution within SLAs.
- Document issues, solutions, and standard operating procedures in the knowledge base.
- Monitor system performance and proactively inform clients of any potential service disruptions.
- Collaborate with development, QA, and product teams to resolve customer issues.
- Maintain strong relationships with clients by delivering consistent and empathetic support.




- Analyse customer feedback and suggest process improvements to enhance customer experience.

Required Skills:

- 2–6 years of experience in a customer support or technical support role, preferably in the IT/software industry.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to understand and explain technical concepts to non-technical users.
- Bachelor's degree in Computer Science, IT, or a related field preferred.

Experience :

- 2-6 Years

Vacancy :

- 1

Job Type and Location :

- Full time – Ahmedabad

📌 Customer Support Executive (India)
🏢 Skynet Technologies
📍 India