Customer Care Executive (India)

Customer Care Executive (India)

05 Aug
|
Popular Vehicles and services
|
India

05 Aug

Popular Vehicles and services

India

1. Booking & Sales Order Processing

- Enquiry & Booking punching: Accurately log fresh customer leads, test drive logs, and formal bookings into the DMS portal on a real-time basis.
- Document Verification: Inspect and archive mandatory customer onboarding documents (Aadhaar, PAN, address proofs, photo IDs, and finance sanction letters) prior to vehicle allocation.
- Docket Management: Coordinate with Relationship Managers (RMs) to ensure complete customer physical/digital files are built before invoicing.

2. Inventory & Chassis Allocation

- Stockyard & Aging Tracking: Monitor real-time physical inventory across branch stockyards vs. system stock in the DMS.
- Chassis Allocation: Assign specific Chassis/Engine numbers to confirmed bookings according to company allocation guidelines, vintage rules, and finance approvals.
- RTO & FASTag Data Prep: Generate pre-registration data, temp/permanent RTO forms, and FASTag integration details directly within the DMS software.

3. Billing, Invoicing & Financial Reconciliation

- Tax Invoicing:



Issue accurate Proforma Invoices, Final Tax Invoices, and Gate Passes upon clearance from accounts and finance partners.
- Discount & Scheme Punching: Apply OEM consumer schemes, corporate discounts, exchange bonuses, and dealer offers in the system strictly within approved budget caps.
- Payout & Claim Auditing: Prepare data files for OEM backend claims (consumer scheme claims, exchange verification, retail bonuses) to ensure zero revenue leakage.

4. MIS & Dealership Reporting

- Daily Performance MIS: Daily generation of DSR (Daily Sales Report), Enquiry-to-Retail conversion metrics, pending delivery lists, and stock aging reports for branch heads.
- OEM Compliance Audits: Ensure dealership portal data mirrors OEM audit guidelines to avoid system penalties or blocked allocations.

Pay: ₹12,000.00 - ₹14,100.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Customer Care Executive (India)
🏢 Popular Vehicles and services
📍 India

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