Job Title: Operations & Support Executive

Company: House of EdTech (Goenka Kachave LLP)

Location: Kolkata, Work from Office

Employment Type: Full-time | Experience: 0–2 years (Freshers Welcome!)

Work Days: 6 days working (rotational week off) | Work Timings: 11:00 AM to 08:00 PM

Role Overview:

We are looking for a proactive and tech-savvy Operations & Support Executive to assist in webinar management, customer support, and process optimization. This role is perfect for individuals who enjoy working in fast-paced environments, solving problems, and ensuring smooth operations. Whether you're an experienced professional or a fresher, this role offers excellent learning opportunities and exciting career growth potential.

Key Responsibilities:

Webinar & Operations Support

- Plan, schedule, and execute online webinars and live training sessions
- Ensure smooth technical execution of webinars, troubleshooting any issues that arise
- Collaborate with trainers, speakers, and technical teams to deliver high-quality sessions
- Assist in post-webinar tasks such as recording management, feedback collection, and reporting

Customer & Technical Assistance

- Handle customer queries through calls, emails, and chat support in a timely and professional manner
- Provide technical assistance to customers facing login, access, or software-related issues
- Guide users through the registration process, payment issues, and content navigation
- Ensure high levels of customer satisfaction by resolving concerns effectively

Process Improvement & Documentation

- Analyze current workflows and suggest improvements to enhance efficiency
- Document processes and create step-by-step guides to standardize operations




- Work closely with the team to streamline support functions and automate repetitive tasks
- Maintain detailed records of interactions and resolutions in internal systems

Kindly note: Having a personal laptop is essential for this role. Alternatively, candidates may choose to rent one.

Required Skills & Qualifications

- Excellent communication skills – Solid verbal and written skills in English & Hindi
- Tech-savvy & quick learner – Ability to adapt to new software and tools efficiently
- Proficiency in MS Excel & Google Sheets – Comfortable handling data, reports, and tracking systems
- Strong problem-solving abilities – Ability to think on your feet and resolve issues proactively
- Attention to detail – Ability to manage multiple tasks while maintaining high accuracy
- Team player – Ability to collaborate effectively with internal teams and external stakeholders
- Self-motivated, resilient, and eager to learn

Education: Graduate / Postgraduate / Any discipline (Relevant experience will be prioritized over formal education)

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:

- Provident Fund

Application Question(s):

- How many years of experience do you have in Operations, Customer Support, or a similar role?
- Have you ever managed or supported webinars or online training sessions?
- Do you have a personal laptop, or are you willing to arrange one before joining?

Education:

- Bachelor's (Preferred)

Experience:

- Microsoft Excel: 1 year (Required)
- Statistical analysis: 1 year (Required)
- Data analysis skills: 1 year (Required)

Location:

- Salt Lake, Kolkata, West Bengal (Required)

Work Location: In person

📌 Operations Support Executive (India)
🏢 Divinelane
📍 India