Job Title: Service Head
Location: Hyderabad
Job Type: Full-time

Job Summary:
We are looking for an experienced Service Head to lead our Pan India after-sales service operations. The ideal candidate will be responsible for strengthening the service network, improving customer satisfaction, driving operational excellence, and ensuring efficient service delivery across company-owned stores and MBO stores.

Key Responsibilities:

- Lead and manage Pan India after-sales service operations.
- Develop and strengthen the service network across company-owned stores and MBO stores.
- Drive warranty management, service quality, and customer satisfaction.
- Ensure availability and planning of spare parts.
- Monitor service KPIs, TAT, warranty costs, and the performance of company-owned stores and MBO stores.
- Conduct technical training and service audits for company-owned stores and MBO stores.




- Implement and maintain service SOPs across all service locations.
- Coordinate with Product, Quality, and Supply Chain teams to resolve field issues.

Requirements:

- Bachelor's degree in Mechanical, Electrical, or Automobile Engineering.
- 6–8 years of experience in after-sales service, preferably in the EV or automotive industry.
- Strong knowledge of service operations, warranty management, spare parts planning, and dealer/service network management.
- Excellent leadership, communication, and problem-solving skills.
- Willingness to travel across India.

If interested Kindly Apply with an updated Resume!

Job Type: Full time

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Benefits:

- Provident Fund

Work Location: In person

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