Quality Assurance Member | Remote | Luxury Travel We
are a remote-first, globally distributed team and welcome
applications from exceptional candidates around the world. Hiring
decisions are based on experience, capability, and alignment with
our standards not geography About Ascend Ascend helps founders,
investors, and executives book international business and
first-class flights at rates that are typically 30-80% below what
you would find on a regular booking site. We combine smart,
proprietary booking methods with round-the-clock personal service
delivered over WhatsApp. We have grown from 12 to 66 people in just
over a year, backed by Bessemer Venture Partners, and 5x'd our
revenue year-over-year. We are at $22M+ ARR and growing fast. Our
mission is to make first-class travel accessible to the people who
are shaping the world. Our clients are founders, investors, and
senior executives who expect fast, accurate, and polished service.
They do not chase confirmations. They trust us to get it right
every time. The Role We are hiring a Quality Assurance Member to be
the final check on every client-facing booking before it leaves
Ascend. Before any client receives their itinerary or invoice, the
booking goes through you. Your job is to review each booking
end-to-end: check that the flight details are correct, that the
invoice amount matches what was agreed, that the payment is
confirmed, and that what we are about to send to the client is
accurate and well-written. If anything is off, you log it and
escalate it to your QA Team Lead immediately. You do not approve a
booking until it is right. Every booking you sign off on represents
Ascend's promise to the client. Getting that final check right is
the whole job. What You'll Do Final QA Execution Review every
booking assigned to you by your QA Team Lead before it goes to the
client Check each booking across all the relevant tools: the
client's trip record, the invoice, the payment status, and the
client message that is about to be sent Confirm that everything is
consistent: the same passenger details, the same flight
information, the same amounts appear correctly in every system
Multi-Platform QA Checks Client trip record: check the passenger
name, date of birth, flight routing, seat assignments, meal
preferences, frequent flyer number, and any extras that were
arranged Invoice: verify the amount, client details, and that it




links correctly to the right booking Client message history: read
through recent communications to confirm they are accurate,
appropriate in tone, and consistent with the booking data Task
records: confirm that all required fields are completed and the
booking status is up to date Record Maintenance and Escalation Log
your QA outcome in the task record and notify your Team Lead when
each review is complete If you find anything that does not look
right, flag it to your QA Team Lead immediately with a clear
description of the issue. Do not approve the booking until the
issue is resolved Once a correction has been made, re-check the
relevant fields before marking the booking as QA-approved Keep
records clean, complete, and fully updated before your shift closes
What You Bring Must Have 2+ years in a quality assurance, data
verification, travel operations, or similar role where your core
responsibility was finding errors and ensuring records were
accurate before they reached an end customer An eye for detail that
is consistent, not just occasional: you check carefully even when
you are busy and even when the last ten bookings were fine Clear,
direct communication: when you find an issue, you describe it
accurately so the right person can fix it quickly Ability to work
across multiple tools at the same time without losing track of
which booking you are on or what you still need to check Nice to
Have Background in luxury hospitality, premium travel, or
high-touch client service Familiarity with task management
platforms, billing tools, or CRM systems Experience reviewing
client-facing communications for tone and accuracy A genuine
interest in process quality and continuous improvement You do not
need to check every box. If you have 80% of the skills and the
drive to learn, we want to hear from you. Why Ascend Clear Growth
Path The progression here is: Quality Assurance Member to Quality
Assurance Team Lead to Concierge Manager. We promote from within
based on performance. The precision and platform knowledge you
develop in this role are the exact foundations of the team lead
role above you.



Build, Don't Just Execute We are actively refining
our QA process. When you notice a pattern of the same type of error
appearing across bookings, or a step in the process that creates
unnecessary confusion, we want to hear it. Your observations feed
directly into how we improve. Real Support A QA Team Lead who
assigns your work, reviews your flags, and is available when you
need support on a complex case Weekly briefings, mock QA drills,
and service recovery simulations to keep you sharp Regular
one-on-one conversations with clear, specific feedback on your
performance Work-Life Balance You will know your shift schedule in
advance Shift handovers are clean and structured A global team with
talented colleagues across continents What Success Looks Like First
90 days: Every booking assigned to you has been reviewed and the
outcome logged before your shift ends. Your QA accuracy rate is at
or above 99%. All records in every system are clean and consistent.
You are flagging issues clearly, escalating promptly, and building
a reputation as someone the team can depend on to be thorough.
Within 6-12 months: You are handling more complex or high-value
bookings with confidence, contributing process observations to the
team, and demonstrating readiness for the Team Lead role. Our
Values Customer Obsession: We win when our customers win Urgency
with Impact: Clients expect answers in minutes, not hours Radical
Candor: Honest, direct, respectful feedback builds trust Ownership:
If something breaks, we fix it Relentless Excellence: Good enough
is never enough Why You'll Love This Role This is perfect for
someone who: Gets real satisfaction from catching errors that
others missed and knowing the client experience is better for it
Wants a role where their attention to detail is not just
appreciated but is the whole point Is excited to work in a
fast-moving, high-standard environment where quality is measured
and visible every shift Sees a clear path to team leadership and
wants to build toward it methodically Enjoys working across
multiple systems and finding the moments where the data does not
quite add up Ascend is an equal chance employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability,
veteran status, or any other protected
characteristic.

📌 Quality Service Team Member-India (Remote) (Karnataka)
🏢 Ascend
📍 Karnataka