Ticketing Team Lead | Remote | Luxury Travel We are a
remote-first, globally distributed team and welcome applications
from exceptional candidates around the world. Hiring decisions are
based on experience, capability, and alignment with our standards
not geography About Ascend Ascend helps founders, investors, and
executives book international business and first-class flights at
rates that are typically 30-80% below what you would find on a
regular booking site. We combine smart, proprietary booking methods
with round-the-clock personal service delivered over WhatsApp. We
have grown from 12 to 66 people in just over a year, backed by
Bessemer Venture Partners, and 5x'd our revenue year-over-year. We
are at $22M+ ARR and growing fast. Our mission is to make
first-class travel accessible to the people who are shaping the
world. Our clients are founders, investors, and senior executives
who expect fast, accurate, and polished service. They do not chase
confirmations. They trust us to get it right every time. The Role
We are hiring a Ticketing Team Lead to own the accuracy, speed, and
compliance of every flight booking issued during your shift. Sabre
is the booking system at the center of this role. It is a
specialized, command-based platform that the global airline
industry uses to manage flights, fares, and reservations. You will
use Sabre for everything: looking up flights, creating and managing
booking records, pricing fares, issuing tickets, processing
changes, handling refunds, and managing the queue of work your team
handles each shift. If you are not already confident in Sabre, this
role is not the right fit. Proficiency in Sabre is not something we
can train from scratch here. When a client approves a booking, your
team converts that approval into a confirmed, correctly issued
airline ticket. You personally handle the most complex and
high-value bookings. You also lead, coach, and hold accountable a
team of Ticketing Members, and you make sure every ticket is right
before it moves to the next stage. What You'll Do Ticketing in
Sabre Build and manage Passenger Name Records (PNRs) in Sabre. A
PNR is the master booking record that holds everything: the
passenger's name, date of birth, contact details, flight segments,
frequent flyer numbers, special service requests such as meal
preferences or wheelchair assistance, and the form of payment Price
itineraries using Sabre's fare pricing tools, including stored
price quotes (PQs), to confirm the correct fare before ticketing
Issue electronic tickets (e-tickets) across multiple Pseudo City
Codes (PCCs), which are the different booking accounts within Sabre
used for different booking types, including award redemptions,
credit card program bookings, and standard cash fares Process
ticket exchanges and reissues when a client changes their
itinerary, applying the correct fare difference and change fee
calculations in Sabre Handle ticket voids (cancellations made the
same day as issuance) and refunds, following airline-specific rules
for what is refundable and how residual amounts are handled Manage
queue work in Sabre, which is how booking tasks, schedule change
alerts, and airline messages arrive to the team throughout the




shift Identify and act on schedule change notifications from
airlines, assess the impact on the client's booking, and reissue or
reprotect where needed Team Leadership Run daily check-ins with
your Ticketing Members, assign the queue based on urgency and
capacity, and rebalance workload in real time when volume spikes
Coach team members on correct Sabre procedures, PCC-specific rules,
common error prevention, and how to handle different booking types
Spot-check issued tickets each shift: verify ticket numbers, fare
basis codes, passenger details, and endorsement fields are all
accurate and consistent with the approved booking Track error rates
across the team and step in with targeted retraining when mistakes
occur Personally issue all VIP and high-complexity tickets
Coordination and Handover Communicate with the Client Service team
in real time for hold extensions (holds are time-limited Sabre
reservations that must be either issued or released before they
expire) or last-minute booking instructions Coordinate handover to
the Trip Fulfillment team immediately after ticketing so the
itinerary and invoice reach the client without delay Submit a clear
end-of-shift summary to your Concierge Manager covering tickets
issued, active holds, any schedule changes handled, and quality
issues What You Bring Must Have Sabre GDS proficiency is a firm
requirement for this role. You need to be comfortable working in
Sabre's command-line environment, not just a graphical front-end.
This means you can build and modify PNRs, price itineraries, issue
tickets, process exchanges and reissues, handle voids and refunds,
and manage queues, all with confidence and speed 3+ years of
hands-on Sabre ticketing experience, ideally in a travel agency,
airline, or travel management company where you personally issued
tickets daily Strong working knowledge of fare rules: you
understand what makes a fare non-refundable or non-changeable, how
penalties are calculated, how minimum and maximum stay conditions
work, and how to read a fare note in Sabre to confirm the
conditions before issuing Experience issuing across multiple PCCs
and booking types, including at least one of: airline miles or
points redemption bookings, bank or credit card loyalty program
bookings, or negotiated net fares Experience processing voluntary
exchanges (client-initiated changes) and involuntary exchanges
(airline-initiated changes, such as a schedule change or
cancellation), including calculating any fare difference and
applying the correct endorsement A zero-error mindset on passenger
data: you know that a misspelled name, wrong date of birth, or
incorrect frequent flyer number on a ticket can render it unusable
or require costly corrections Experience leading or mentoring
others in a ticketing context, even informally Composure under
pressure:



when multiple bookings need urgent attention at once, you
stay systematic and make the right calls Nice to Have Background in
luxury hospitality or high-end travel service Experience managing
ticketing queues for VIP or high-net-worth clients Familiarity with
task management tools such as Asana Genuine interest in airline
loyalty programs and the mechanics of award travel You do not need
to check every box. If you have 80% of the skills and the drive to
learn, we want to hear from you. But Sabre proficiency is not
negotiable: it is the core tool of this role. Why Ascend Clear
Growth Path The progression here is: Ticketing Team Lead to
Concierge Manager to Associate Director of Concierge. We promote
from within based on performance, not tenure. You are not just
running a queue. You are helping build the operational standard
that the entire ticketing function will be held to as we grow.
Build, Don't Just Execute We are still refining our ticketing
systems and workflows. Your input on error prevention, PCC
management, and team training will have a direct impact. You will
be heard here. Real Support Lead a capable ticketing team that is
motivated to grow Work closely with your Concierge Manager on team
development and performance Collaborate with the Process Management
team to improve how things work Quarterly reviews with honest,
specific feedback and a explicit development plan Work-Life Balance
You will know your shift schedule in advance Shift handovers are
clean and structured so you are not picking up a mess when you log
in A global team with talented colleagues across continents What
Success Looks Like First 90 days: You are leading your shift
independently. Your team is issuing tickets within the required
timeframe at a 95% or higher rate. Your error rate is at or below
1%. You are handling VIP and complex Sabre bookings confidently and
beginning to coach team members in real time. Within 6-12 months:
You are consistently delivering on all quality metrics, you have
contributed to at least one initiative that improved ticketing
accuracy or team performance, and your team sentiment scores
reflect strong leadership. Our Values Customer Obsession: We win
when our customers win Urgency with Impact: Clients expect answers
in minutes, not hours Radical Candor: Honest, direct, respectful
feedback builds trust Ownership: If something breaks, we fix it
Relentless Excellence: Good enough is never enough Why You'll Love
This Role This is perfect for someone who: Knows Sabre well and
takes genuine pride in issuing clean, accurate tickets under
pressure Wants to lead a team, not just be an individual
contributor Is excited by the complexity of award bookings,
multi-PCC environments, and premium fare structures Sees themselves
growing into a management role over the next year or two Wants to
work in a fast-moving, high-standard environment where the quality
of your work matters every single shift Ascend is an equal
opportunity employer. We evaluate qualified applicants without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, veteran status, or any other
protected characteristic.

📌 Ticketing Team Lead - India (Remote) (Karnataka)
🏢 Ascend
📍 Karnataka