Role Overview:


We are seeking a Technical Product Support Intern to assist customers with functional and technical queries related to our software product. This role provides hands -on exposure to real -time product support operations, including troubleshooting, customer communication, and collaboration with internal teams.

What You’ll Do:


- Provide product support via email, chat, and phone, ensuring timely and qualified resolution of queries.

- Troubleshoot functional and technical issues while adhering to defined SLAs and clearly communicating resolutions to users.

- Analyze customer concerns to identify root causes and deliver effective solutions.





- Follow up with customers to ensure complete resolution and high satisfaction levels.

- Maintain accurate records of customer interactions, issues, and resolutions for tracking and reporting.

- Use remote desktop tools and monitoring systems to provide real -time assistance when required.

- Collaborate with Development, QA, and Product teams to escalate and resolve complex issues.

- Prepare periodic reports on support trends, recurring issues, and system performance.

- Leverage AI tools and automation platforms to enhance response time and efficiency.

- Contribute to knowledge management by creating FAQs, user guides, and improving self -service resources.