The Tally Support Executive plays a critical role in ensuring seamless client experience by delivering comprehensive technical and accounting support for Tally software. This position involves direct client engagement through remote and on -site support, training, and troubleshooting, ensuring accurate and timely resolution of queries related to accounting, GST, and software functionality. The executive is responsible for maintaining detailed records, updating dashboards, and preparing monthly MIS reports to support operational efficiency and continuous improvement. This role is essential for client retention, software adoption, and post -sales success.
Responsibilities:
- Handle and resolve client queries related to Tally software
- Provide remote and on -site (field) technical and functional support
- Conduct training sessions and product demonstrations for clients
- Maintain and update Queries Sheet and Visit Sheet
- Update Daily Dashboard with completed tasks and activities
- Prepare and submit Monthly MIS and support reports
- Coordinate with internal teams to ensure timely resolution of client issues
Requirements
Requirements:
- Proficiency in Tally software (Tally.ERP 9 and TallyPrime)
- Experience in client support, training, or field service roles
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Proficient in MS Excel and documentation tools
- Willingness to travel for field visits as required
📌 Tally Support Intern (Vasai West)
🏢 Recognized
📍 Vasai West
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