We are searching for a hardworking Manager - Retail Franchisee Operations to join our growing team at Vodafoneidea in Gurgaon.
Growing your career as a Full Time Manager - Retail Franchisee Operations is a terrific opportunity to develop relevant skills.
If you are strong in critical thinking, decision-making and have the right personality for the job, then apply for the position of Manager - Retail Franchisee Operations at Vodafoneidea today!
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Franchise Lead
Function / Department
Retail
Location
New Delhi
Job Purpose
Overall responsibility for activities at all
Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice - postpaid/ prepaid, data etc.)
Key Result Areas/Accountabilities
- Achieve sales target for all products (Voice-
- Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
- Ensure and monitor quality of acquisition through VIMS
- Ensure availability of stock at VIMS while adhering to norms
- Deliver overall revenue targets through VIMS channel
- Achieve total target for up-selling and cross-selling
- Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
- Coach channel partners to improve efficiency and adherence to processes
- Resolve VIMS-specific issues within specific timelines
- Keep channel partner motivation levels high through regular reviews of performance
Core Competencies, Knowledge, Experience
- Minimum 8 years of experience in Customer Handling /Retention Management
- Must be able to communicate with peers and seniors in the system well and convincingly.
- Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement
- Logical Thinking and good in sighting and analytical skills
- Prior telecom experience mandatory
Must have technical / skilled qualifications
- Graduate in any field
- Data analytics and process improvements
- Excel and Presentation skills
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
Advantages of working as a Manager - Retail Franchisee Operations in Gurgaon:
● Company offers great benefits
● Advancement opportunities
● Advantageous package