Country/Region: IN

Requisition ID: 37412

Work Model:

Position Type:

Salary Range:

Location: INDIA - NOIDA- BIRLASOFT OFFICE

Title: ServiceNow Developer - Technical Specialist-App Development

Description:

Area(s) of responsibility

Key Responsibilities

- Design, develop, and implement ServiceNow solutions across ITSM, CSM, Integrations, or other modules as per business needs.
- Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
- Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
- Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
- Maintain platform stability, performance, and upgrades including patch management and version upgrades.
- Create and maintain technical documentation, including solution designs and user guides.
- Follow ServiceNow best practices and ensure security and compliance standards are met.
- Troubleshoot issues, perform root cause analysis, and provide ongoing support.

Required Skills Experience





- Hands-on experience as a ServiceNow Developer (minimum 3+ years).
- Robust knowledge of ServiceNow core platform features and capabilities.
- Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred).
- Experience in at least one or more modules: ITSM, CSM, Integrations
- Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.).
- Familiarity with ServiceNow Studio, Update Sets, Flow Designer, Service Portal development.
- Experience with platform upgrades, performance tuning, and troubleshooting.
- Good understanding of ITIL/ITSM processes.
- Strong communication and problem-solving skills.

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA) must have.
- One or more advanced certifications (CIS ITSM, CIS CSM) must have.
- Experience with Agile/Scrum methodology.
- Exposure to ServiceNow App Engine / custom application development.

Soft Skills

- Strong analytical and logical thinking.
- Ability to work independently and in teams.
- Proactive in identifying opportunities for process improvement.
- Excellent communication and interpersonal skills.

📌 ServiceNow Developer - Technical Specialist-App Development (India)
🏢 Birlasoft
📍 India