Job Opening: Desktop Support Engineer (Work from Office)
Location: Lower Parel, Mumbai
Budget: ₹3.24LPA(21.4K in hand)
Qualification: Graduation in Any Stream
Experience Required: Minimum 1.6 Years
Working Days: 6 Days
Key Responsibilities:
- Provide remote technical support to end-users on desktop and system-related issues.
- Handle incidents, service requests, and troubleshooting through a ticketing system.
- Troubleshoot issues related to Microsoft Outlook, O365 applications, and email configurations.
- Ensure timely resolution of technical issues and escalate as necessary.
- Maintain accurate documentation of support activities and resolutions.
- Collaborate with teams to ensure consistent and quality support delivery.
Required Skills:
- Hands-on experience with Ticketing Tools (e.g., ServiceNow, JIRA, Freshdesk, etc.).
- Solid knowledge of Outlook Troubleshooting and O365 Support.
- Excellent communication and interpersonal skills.
- Basic understanding of desktop hardware, software installations, and remote troubleshooting tools.
Eligibility Criteria:
- Minimum 1.6 years of relevant experience in IT Support / Remote Support.
- Must be able to produce relevant experience documents (Offer Letter, Experience Letter).
- Graduation is mandatory.
Job Type: Permanent
Pay: ₹25,000.00 - ₹27,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- What is your current location ?
- What is your Notice Period/ Last Working Day?
- Do you have educational documents and experience letters of all the companies?
- How many years of experience do you have as per documents?
- Are you comfortable for Goregaon or Lower Parel location?
- Are you comfortable with 6 Days work from the office?
- Are you comfortable with 21k to 22k in hand per month?
- Are you comfortable for F2F interview?
- What is your current CTC and in hand salary?