A reservation executive in a hotel handles room bookings, manages guest inquiries, and maximizes room revenue. Key duties include processing reservations, coordinating special requests, and updating booking systems.
Core Responsibilities
- Booking Management: Process room requests, changes, and cancellations via phone, email, or online channels.
- Customer Service: Answer guest questions about room types, rates, amenities, and hotel policies.
- System Updates: Enter accurate data into property management software (such as Opera) and keep online channel availability up to date.
- Revenue Support: Upsell rooms, promote special packages, and help meet occupancy targets.
- Department Coordination: Work with the front desk and housekeeping teams to prepare for expected arrivals.