A Guest Service Associate (GSA) – Food & Beverage is responsible for serving guests, maintaining service standards, and ensuring a smooth dining experience in the hotel’s restaurant, banquet, or café.

1. Guest Service

- Welcome and greet guests politely
- Take food & beverage orders accurately
- Serve food and drinks as per hotel standards
- Ensure guest satisfaction and handle basic complaint

2. Restaurant Operations

- Set up tables (cutlery, glassware, linen)
- Maintain cleanliness of dining and service areas
- Clear tables and reset for next guests
- Assist in buffet or banquet setup

3. Food & Beverage Knowledge

- Explain menu items and make recommendations
- Upsell dishes, combos, or beverages
- Coordinate with kitchen for special requests

4. Hygiene & Safety

- Follow food safety standards (HACCP basics)
- Maintain personal grooming and uniform
- Ensure clean-as-you-go practices

5. Billing & Coordination





- Assist in billing or POS entry (if required)
- Coordinate with kitchen and bar for timely service
- Inform guests about delays or availability

6. Closing Duties

- Clean service stations and equipment
- Restock items
- Complete daily checklists

Qualification & Skills

Minimum:

- 12th pass / Hotel Management diploma (preferred)
- Fresher or 0–1 year experience

Skills:

- Good communication (Hindi + basic English)
- Customer service attitude
- Teamwork & flexibility
- Basic hospitality etiquette

Work Conditions:

- Rotational shifts (morning/evening/night)
- Standing for long hours
- Fast-paced environment (especially during events/banquets)

Pay: ₹8,000.00 - ₹10,000.00 per month

Advantages:

- Cell phone reimbursement
- Food provided
- Provident Fund

Work Location: In person

📌 Guest Service Associate (India)
🏢 Sunita Global Ltd. (Hotel Tulip Arena)
📍 India