- Ask questions to understand customer requirements and close the query
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company's reputation
- Keep records of calls and sales and note practical information
Requirements
Eligibility
- Proven experience as telesales/ customer support representative or other sales/customer service role
- Proven track record of successfully meeting sales quota/ customer support preferably over the phone
- Good knowledge of relevant computer programs (eg CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of Hindi and English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Role: Client Retention
Industry Type: Digital Marketing
Department: Customer Success, Service & Operations