Role: Technical Lead – ServiceNow Administrator Experience & Qualification Bachelor's Degree in Computer Science, IT, or related field 5–7 years of hands-on experience with ServiceNow platform administration and development Strong exposure to enterprise ITSM environments Role Overview As a Technical Lead – ServiceNow Admin, you will own the end-to-end administration, customization, and optimization of the ServiceNow platform. You will act as the bridge between business stakeholders and technical teams, translating business needs into scalable, high-quality platform solutions aligned with IT strategy. Primary Responsibilities Collaborate with stakeholders to gather, analyze, and document business and functional requirements Translate requirements into technical designs and scalable ServiceNow solutions Design and implement custom workflows, automations, and platform enhancements Ensure solutions align with enterprise architecture and IT governance standards Core Responsibilities Administer, configure, and maintain the ServiceNow platform Customize applications and modules across: ITSM (IT Service Management) ITBM (IT Business Management) CMDB (Configuration Management Database) CSM (Customer Service Management) Configure: UI policies, forms, and dashboards Business rules, workflows,



and flow designer Perform system updates, patches, and upgrades with minimal disruption Manage: User roles, groups, and access controls License allocation and optimization Technical & Operational Ownership Ensure environment consistency across Development, QA, and Production Maintain release management discipline and deployment governance Identify system gaps and proactively recommend improvements Ensure platform stability, performance, and scalability Support incident resolution and production issues Support & Enablement Provide end-user support and troubleshooting Conduct user training and knowledge transfer sessions Develop and maintain: Process documentation Technical documentation SOPs and best practices Key Competencies Robust expertise in ServiceNow configuration & scripting (JavaScript) Deep understanding of ITIL processes Experience with workflow automation and integrations Strong problem-solving and analytical mindset Ability to lead discussions with both technical and non-technical stakeholders Nice to Have ServiceNow Certifications (CSA, CAD, CIS modules) Experience with API integrations (REST/SOAP) Exposure to Agile / DevOps environments

📌 Technical Lead – ServiceNow Administrator (Haryana)
🏢 thehivecareers.co
📍 Haryana