Role- Telecaller Representative Location: Gurgaon
Department: Sales
Employment Type: Full time
About the Role
We are looking for a confident and result-oriented Telecaller Representative to handle leads, counsel prospective clients, schedule appointments, and ensure smooth client coordination throughout the process.
Key Responsibilities
Handle and connect with leads received from the backend team.
Counsel prospective clients regarding company services and offerings.
Understand client requirements and resolve queries effectively.
Schedule and book appointments.
Coordinate with clients to ensure timely arrival at the concerned clinic.
Conduct regular follow-ups before and after appointments.
Maintain accurate records of leads, appointments, and client interactions.
Build positive relationships with prospective clients.
Coordinate with internal teams for smooth client handling.
Achieve assigned targets related to appointments and client conversions.
Requirements
~ Graduate in any discipline.
~1–3 years of experience in counselling, telecalling, sales, or business development preferred.
~ Excellent communication and interpersonal skills.
~ Strong counselling, convincing, follow-up, and coordination skills.
~ Ability to handle client queries professionally.
~ Basic understanding of sales and client management.
~ Target-oriented and proactive approach.