Ticketing Member | Remote | Luxury Travel We are a
remote-first, globally distributed team and welcome applications
from exceptional candidates around the world. Hiring decisions are
based on experience, capability, and alignment with our standards
not geography About Ascend Ascend helps founders, investors, and
executives book international business and first-class flights at
rates that are typically 30-80% below what you would find on a
regular booking site. We combine smart, proprietary booking methods
with round-the-clock personal service delivered over WhatsApp. We
have grown from 12 to 66 people in just over a year, backed by
Bessemer Venture Partners, and 5x'd our revenue year-over-year. We
are at $22M+ ARR and growing fast. Our mission is to make
first-class travel accessible to the people who are shaping the
world. Our clients are founders, investors, and senior executives
who expect fast, accurate, and polished service. They do not chase
confirmations. They trust us to get it right every time. The Role
We are hiring a Ticketing Member to issue flight bookings
accurately and on time, every shift, using Sabre. Sabre is the
booking system at the center of this role. It is a specialized,
command-based platform that the global airline industry uses to
manage flights, fares, and reservations. In this role, you will use
it every day to create and manage booking records, price fares,
issue tickets, process changes, and handle voids and refunds. You
need to already be comfortable working in Sabre independently. This
is not a role where we teach Sabre from scratch. Once a client
approves a booking, it comes to you. Your job is to take that
approved booking and issue a confirmed airline ticket in Sabre,
using the right booking account, with the correct passenger
details, and in line with the fare rules attached to that ticket.
Every detail matters. You work closely with your Ticketing Team
Lead, who assigns your work and is there for escalations, but you
are expected to work accurately and independently within clear
processes. Compensation $600 – $800/month USD Compensation is
reviewed based on performance, with clear milestones tied to
progression. What You'll Do Ticketing in Sabre Build and manage
Passenger Name Records (PNRs) in Sabre. A PNR is the master booking
record for every client, containing the passenger's name, date of
birth, contact information, flight segments, frequent flyer
numbers, and any special service requests (such as a specific meal
or assistance at the airport) Price itineraries in Sabre using fare
pricing tools and stored price quotes (PQs) to confirm the correct
fare before issuing Issue electronic tickets (e-tickets) across
different Pseudo City Codes (PCCs), which are the booking accounts
in Sabre used for different booking types, including award
redemptions, credit card loyalty program bookings, and standard
cash fares Process ticket exchanges and reissues when a client
needs to change their flights, applying the correct fare difference
and any applicable change fees according to the ticket's fare rules
Handle ticket voids, which are same-day cancellations that must be
processed within a strict window, and ticket refunds, following the
airline's rules for what is refundable and how any remaining value
is returned Work the queue in Sabre, which is how new booking tasks
and airline messages arrive throughout your shift, and ensure no
task sits unacknowledged for more than 30 minutes Monitor active
holds (time-limited reservations in Sabre that expire if not issued
or released) and alert your Team Lead of anything expiring within 3




hours Quality Control and Data Accuracy Before issuing any ticket,
verify every detail in the PNR: passenger name spelling, date of
birth, frequent flyer number, flight routing, form of payment, and
the fare rules that apply to that ticket After issuing, confirm
that the ticket number, fare details, and change or cancellation
conditions are fully recorded in the booking database Double-check
your own work before marking any booking as complete Collaboration
and Escalation Coordinate with the Client Service team when a hold
needs urgent action or a fare requires last-minute approval Once a
ticket is issued, hand it over to the Trip Fulfillment team, who
prepare and send the final itinerary and invoice to the client
Escalate anything that looks wrong, any system error in Sabre, any
mismatch in the booking data, or any VIP issue to your Team Lead
immediately rather than trying to resolve it alone What You Bring
Must Have Sabre GDS proficiency is a firm requirement for this
role. You need to be able to work in Sabre's command-line
environment confidently and independently. This means building
PNRs, pricing itineraries, issuing tickets, processing exchanges
and reissues, handling voids and refunds, and managing queue work,
without needing to be guided through each step 3+ years of hands-on
Sabre ticketing experience, in a travel agency, airline, tour
operator, or travel management company where you issued tickets as
a core part of your daily work A solid understanding of fare rules:
you know how to read the conditions attached to a ticket in Sabre
and apply them correctly when issuing, changing, or refunding
Strong attention to passenger data accuracy: you understand why a
misspelled name, a wrong date of birth, or an incorrect frequent
flyer number can make a ticket unusable The ability to work at a
consistent pace while maintaining accuracy, especially during busy
periods when multiple bookings need attention at once A habit of
communicating proactively: if something looks wrong or unclear, you
flag it to your Team Lead early Nice to Have Experience with award
or points-redemption ticketing in Sabre, such as airline miles or
bank loyalty program bookings Background in luxury hospitality or
high-end travel service Familiarity with task management tools or
booking record systems Genuine interest in frequent flyer programs
and airline loyalty points Why Ascend Clear Growth Path The
progression here is: Ticketing Member to Ticketing Team Lead to
Concierge Manager. We promote from within based on performance, not
tenure. The skills you build in this role, precision in Sabre, deep
knowledge of fare rules and airline ticketing, and the ability to
manage a high-stakes queue, are the foundation for everything
above. Build, Don't Just Execute We are still refining how we
operate. Your observations about what slows things down or creates
errors feed directly into how we improve the team. Real Support A
Ticketing Team Lead who assigns your work, reviews your output, and
is there to support you on difficult cases Weekly quality review
sessions and structured learning opportunities Regular one-on-one
conversations with clear, specific feedback Work-Life Balance You




will know your shift schedule in advance Shift handovers are clean
and structured A global team with talented colleagues across
continents What Success Looks Like First 90 days: You are issuing
all assigned tickets within the required timeframe at a 95% or
higher rate. Your error rate is at or below 1%. Your booking
records are complete and accurate every shift. You are
communicating proactively with your Team Lead and building a
reputation as someone the team can depend on. Within 6-12 months:
You are handling more complex booking types in Sabre with
increasing confidence, contributing learning to the team, and
showing readiness for greater responsibility. Our Values Customer
Obsession: We win when our customers win Urgency with Impact:
Clients expect answers in minutes, not hours Radical Candor:
Honest, direct, respectful feedback builds trust Ownership: If
something breaks, we fix it Relentless Excellence: Positive enough is
never enough Why You'll Love This Role This is perfect for someone
who: Knows Sabre well and takes genuine pride in issuing clean,
accurate tickets Wants to deepen their expertise in airline
ticketing and fare management at a fast-growing luxury travel
company Is excited to work on bookings that serve founders,
investors, and senior executives Sees a explicit path to team
leadership and wants to start building toward it now Thrives in a
structured, high-accountability workplace where the quality of
your work is visible every shift Engagement Structure,
Compensation, Shifts, and Benefits Ascend is a remote-first, global
team. This role is structured as a direct independent contractor
engagement, with compensation paid as a consolidated monthly amount
in USD. As this is an independent contractor engagement, the
compensation will not follow a traditional local payroll structure
or salary breakup. This means statutory deductions or components
such as PF, PT, gratuity, bonus, or other local payroll-linked
benefits are not applicable unless specifically required under the
terms of engagement or communicated in writing by Ascend.
Contractors are responsible for managing any applicable taxes,
filings, and compliance requirements in their own location. This
role is part of Ascend's 24/7 client service operations and
involves rotating shifts to support clients across different time
zones. This may include overnight shifts, weekends, or public
holidays depending on business and team scheduling needs. Weekly
offs and shift schedules are planned in advance wherever possible
and managed fairly across the team. The consolidated monthly
compensation is designed to account for the nature of the role,
including rotating shifts and operational coverage requirements.
Separate allowances for night shifts, weekends, holidays, overtime,
or additional hours are not applicable unless specifically
communicated otherwise for a particular role. At this stage, Ascend
does not provide medical insurance, mediclaim, or similar statutory
benefits for this role. Further details on leaves, schedules,
contractor terms, and applicable policies will be shared during the
offer and onboarding process. Ascend values work-life balance and
aims to distribute schedules thoughtfully. At the same time,
because this is a client-facing operational role, some flexibility
and responsiveness may be required from time to time. Ascend is an
equal chance employer. We evaluate qualified applicants
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or
any other protected characteristic.

📌 Ticketing Team Member-India (Remote) (Karnataka)
🏢 Ascend
📍 Karnataka