Key Responsibilities:

Requirement Understanding & Coordination

- Understand management requirements related to software, hardware, networking, security, ERP, CRM, servers, and IT infrastructure.
- Convert business requirements into technical requirements for vendors.
- Coordinate with software developers, ERP vendors, website developers, networking vendors, and hardware suppliers.
- Ensure timely completion of assigned IT projects and support tasks.
- Follow up with vendors for pending tasks, updates, and issue resolutions.

Vendor Management

- Evaluate vendor proposals, quotations, and technical recommendations.
- Ensure vendors are providing appropriate and cost-effective solutions.
- Verify whether vendors are overcharging, overselling, or suggesting unnecessary hardware/software/services.
- Compare multiple vendor quotations and technical specifications.
- Monitor vendor performance, service quality, timelines, and commitments.
- Maintain AMC, warranty, and vendor contract records.

Technical Monitoring & Validation

- Possess detailed understanding of:
- Computer Hardware
- Networking & Internet Infrastructure
- Servers & Storage
- ERP/Accounting Software
- Cloud Solutions
- Data Backup Systems
- Cyber Security
- Printers & Peripheral Devices
- Validate technical work completed by vendors.
- Ensure systems are configured properly and securely.
- Check software licenses, subscriptions, and renewals.

IT Operations Support

- Coordinate for troubleshooting hardware/software/network issues.




- Ensure regular data backups and system updates.
- Support implementation of new software and process automation.
- Coordinate user training for newly implemented systems.

Documentation & Reporting

- Maintain proper IT documentation:
- Asset Register
- Vendor Database
- AMC Tracker
- Software License Details
- Complaint & Resolution Tracker
- Prepare MIS reports related to IT activities and project status.
- Report IT risks, gaps, and recommendations to management.

Required Skills:

- Strong technical understanding of IT infrastructure and systems.
- Excellent vendor coordination and negotiation skills.
- Ability to understand business processes and translate them into technical requirements.
- Knowledge of ERP systems, networking, and software implementation.
- Strong analytical and problem-solving skills.
- Valuable documentation and reporting skills.
- Ability to identify technical loopholes and prevent vendor dependency.
- Good communication and follow-up skills.

Qualification:

- Graduate / Diploma / Degree in IT, Computer Science, Hardware & Networking, or related field.
- Certifications in Networking, Hardware, ERP, or Cyber Security will be an added advantage.

Experience:

- 3 to 8 years of relevant experience in IT coordination, vendor management, ERP coordination, or IT operations.
- Experience in manufacturing, retail, wholesale, or jewellery industry preferred.

Pay: ₹16,000.00 - ₹25,000.00 per month

Work Location: In person

📌 IT Project Coordinator (India)
🏢 Silbells(Ornament Creations
📍 India