Client Service Member | Remote | Luxury Travel We are
a remote-first, globally distributed team and welcome applications
from exceptional candidates around the world. Hiring decisions are
based on experience, capability, and alignment with our standards
not geography About Ascend Ascend helps founders, investors, and
executives book international business and first-class flights at
rates that are typically 30-80% below what you would find on a
regular booking site. We combine smart, proprietary booking methods
with round-the-clock personal service delivered over WhatsApp. We
have grown from 12 to 66 people in just over a year, backed by
Bessemer Venture Partners, and 5x'd our revenue year-over-year. We
are at $22M+ ARR and growing fast. Our mission is to make
first-class travel accessible to the people who are shaping the
world. Our clients are founders, investors, and senior executives
who expect fast, accurate, and polished service. They do not chase
confirmations. They trust us to get it right every time. The Role
We are looking for a Client Service Member who loves the challenge
of finding the perfect flight, building a compelling quote, and
delivering genuinely personal service to high-expectation
travelers. You will own each client request from start to finish:
from reading the initial message and understanding what the client
actually needs, through searching for the best options, to writing
a polished quote that makes their decision easy. You will work
across multiple booking strategies, including award travel, loyalty
program redemptions, and premium fare inventory, and you will
communicate with clients in a way that always feels warm, fast, and
skilled. This is an individual contributor role. You are the
person the client interacts with, and your work directly determines
the quality of their experience. What You'll Do Search and
Optimization Execute searches across multiple booking strategies:
award travel, mileage and loyalty program redemptions, creative
routing, and premium fare inventory Identify the best available
options for each client, combining routes, fare classes, and
availability in ways that genuinely serve their goals, not just the
most obvious result Apply fare rules and availability knowledge to
find solutions that are both accurate and creative Document
complete pricing details, fare rules, and booking requirements in
our workflow systems so nothing is lost in handover Quote Creation
and Client Delivery Build polished, well-structured quotes that
follow Ascend's standards for tone, clarity, and formatting Add
clear reasoning to every quote: why this route, what the fare rules
mean for the client, the pros and cons of each option, and any
availability considerations they need to know about Deliver quotes
within SLA targets: within 5 minutes for short-haul requests and
within 25 minutes for long-haul or complex itineraries Present
options in a way that makes the client's decision easy and
confident, not overwhelming Client Communication Acknowledge every
new client message within 30 seconds so they know it is being
handled Maintain proactive, high-touch communication throughout the
search and booking process Confirm key preferences before quoting:
cabin class, routing preferences, loyalty program memberships, and
any flexibility on dates or connections Handle follow-up questions,
clarifications, and booking confirmations with professionalism and
genuine warmth Data Accuracy and Handovers Maintain 100% accuracy
across all workflow systems and client records: task status, client
notes, booking details, and preferences updated in real time Ensure




seamless handovers to the Ticketing and Trip Fulfillment teams so
the client's experience does not have any gaps Document all key
client interactions and decisions so the team has full context at
every stage Escalation and Quality Escalate VIP, high-complexity,
or time-sensitive requests to your Team Lead immediately, rather
than attempting to handle them alone Flag pricing anomalies, policy
concerns, or system issues when you spot them Participate in
quality audits and apply feedback to continuously improve your work
What You Bring Must Have 2+ years in travel operations, luxury
hospitality, or high-touch client service where you understand what
premium service actually feels like from the client's side Hands-on
Sabre GDS experience is mandatory for this role. You must already
be comfortable using Sabre for flight search and booking. This is
not a skill we can train from scratch Excellent written
communication: your client messages are clear, professional, and
feel personal, not like they came from a template Strong attention
to accuracy: you maintain 98%+ accuracy even when you are moving
quickly across multiple requests The ability to manage multiple
client requests simultaneously while meeting tight response and
delivery SLAs A collaborative mindset: you hand off work cleanly,
communicate proactively with your team, and treat handovers as a
responsibility, not an afterthought Nice to Have Experience with
airline mileage programs, award travel, or loyalty points
optimization Familiarity with premium booking platforms, workflow
tools, or CRM systems Background in luxury travel agencies, premium
concierge services, or high-end hospitality Experience handling
high-net-worth or VIP clients Genuine passion for travel and for
finding creative routing solutions that others miss You do not need
to check every box. If you have 80% of the must-have skills and
genuine enthusiasm to learn, we want to hear from you. Why Ascend
Clear Growth Path The progression here is: Client Service Member to
Client Service Team Lead to Concierge Manager to Associate Director
of Concierge. We promote from within based on performance, not
tenure. The search skills, client communication discipline, and
operational accuracy you build in this role are the direct
foundation for the Team Lead role above you. Build, Don't Just
Execute We are still refining how we work. When you find a smarter
search approach, a clearer way to explain a complex fare, or an
improvement to how we handle a particular type of request, we want
to hear it. Your observations shape how the team gets better. Real
Support Daily coaching and specific feedback from your Client
Service Team Lead to accelerate your development Quarterly
performance reviews with clear metrics and an honest development
plan Access to comprehensive training materials and search
methodology documentation A team culture that values knowledge
sharing and helping each other improve Work-Life Balance
Predictable scheduling: you will know your shift in advance Clean
shift handovers so work stays at work A global team with talented
colleagues across continents What Success Looks Like First 30 days:
You have completed training on Ascend's search methodology and




quoting standards. You are executing training searches with 95%+
accuracy under supervision and learning our systems, tools, and
escalation protocols. First 90 days: You are handling client
requests independently with consistent quality. You are meeting SLA
targets, achieving 98%+ quote accuracy, and receiving 8/10 or above
on client sentiment. You have zero manual QA failures on random
audits. Within 6-12 months: You are consistently delivering on all
quality metrics, handling increasingly complex requests with
confidence, building strong relationships with repeat clients, and
beginning to informally mentor newer team members. Our Values
Customer Obsession: We win when our customers win Urgency with
Impact: Clients expect answers in minutes, not hours Radical
Candor: Honest, direct, respectful feedback builds trust Ownership:
If something breaks, we fix it Relentless Excellence: Good enough
is never enough Why You'll Love This Role This is perfect for
someone who: Takes genuine pride in quotes and client messages that
people actually appreciate reading Wants to master advanced travel
optimization at a level most travel professionals never reach Is
excited to work on requests for founders, investors, and executives
who expect the best Sees a clear path to team leadership and wants
to start building toward it now Thrives in a fast-paced,
high-accountability environment where the quality of your work is
visible every shift Engagement Structure, Compensation, Shifts, and
Benefits Ascend is a remote-first, global team. This role is
structured as a direct independent contractor engagement, with
compensation paid as a consolidated monthly amount in USD. As this
is an independent contractor engagement, the compensation will not
follow a traditional local payroll structure or salary breakup.
This means statutory deductions or components such as PF, PT,
gratuity, bonus, or other local payroll-linked benefits are not
applicable unless specifically required under the terms of
engagement or communicated in writing by Ascend. Contractors are
responsible for managing any applicable taxes, filings, and
compliance requirements in their own location. This role is part of
Ascend's 24/7 client service operations and involves rotating
shifts to support clients across different time zones. This may
include overnight shifts, weekends, or public holidays depending on
business and team scheduling needs. Weekly offs and shift schedules
are planned in advance wherever possible and managed fairly across
the team. The consolidated monthly compensation is designed to
account for the nature of the role, including rotating shifts and
operational coverage requirements. Separate allowances for night
shifts, weekends, holidays, overtime, or additional hours are not
applicable unless specifically communicated otherwise for a
particular role. At this stage, Ascend does not provide medical
insurance, mediclaim, or similar statutory benefits for this role.
Further details on leaves, schedules, contractor terms, and
applicable policies will be shared during the offer and onboarding
process. Ascend values work-life balance and aims to distribute
schedules thoughtfully. At the same time, because this is a
client-facing operational role, some flexibility and responsiveness
may be required from time to time. Ascend is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, or any other protected
characteristic.

📌 Client Service Member -India(Remote) (New Delhi)
🏢 Ascend
📍 New Delhi