Job Brief:

Manage a large number of Inbound and Outbound calls in a timely manner

Responsibilities:

- Follow Call Center Scripts when handling different calls/issues
- Identifying customer needs, clarify information, research every issue and provide relevant solutions to the customers
- Maintain regular follow-up with Customer till closure of Overdue Accounts

Requirements:

- Freshers (Preferred); Candidates upto 1 Year experience in Calling or Voice process can apply
- Candidates fluent in English & Hindi with one or two Local Languages.
- Candidates fluent in Tamil OR Kannada with English and Hindi will be offered additional Salary
- Articulate & Strong Phone & Verbal communication skills along with active listening skills
- Fair Knowledge of Banking Products




- Customer Focus and Adaptability to different personality types
- Ability to multi-task, set priorities and manage time efficiently
- Any Graduation Degree

What do you get:

- Stellar Learning Chance to understand and work in Indian Banking & Global Banking Processes;
- Performance linked Incentives & Bonus eligibility from 2nd Month onwards.
- Salary Revisions every 6 months based on achievement of FLOW Career Path benchmarks.
- Freshers or Callers (upto 1 Yr Exp) shall be supported with a Banking Certification [IIBF DRA] support on Outstanding Performance;
- Dynamic Rotational Five Day-Work Week

📌 Urgent: Freshers For Voice Process (Banking Domain) (Hyderabad)
🏢 Important Business
📍 Hyderabad