Ensure 100% advance payment collection for AMC
before contract activation.
Ensure 100% advance payment for parts from
non -privilege customers.
Submit customer POs immediately to the CC team for
timely OC creation.
Ensure all received POs are converted into
executable OCs without delay.
Obtain GRN from customers within 10 days from
delivery/fitment date.
Send weekly follow -up emails for all payments
outstanding cases exceeding PO terms.
Actively coordinate with customers to ensure
timely payment collection.
Review pending quotations (Parts/AMC/Labor) on a
weekly basis and follow up for conversion.
Ensure 100% scheduled call closures within the
committed due date (Warranty & AMC).
Maintain average service ticket closure within 48
hours.
Attend breakdowns promptly and ensure minimal
machine downtime.
Raise FIR on the same day after attending warranty




complaint calls.
Clearly document Complaint, Cause, and Cure in
service tickets before FIR submission.
Ensure timely submission of defective/failed parts
to Head Office as per guidelines.
Follow all service SOPs, documentation, and system
updates (CRM/SAP) accurately.
Build solid rapport with customers—this directly
improves AMC conversion, payment collection, and repeat business.
Aim to resolve issues in a single visit by
carrying critical spares and proper diagnosis tools.
Ensure all updates in CRM/SAP are real -time and
error -free, as it impacts billing and performance tracking.
Continuously improve technical knowledge on all
models and troubleshooting techniques.