Technical Support Executive (Pune)

Technical Support Executive (Pune)

05 Aug
|
Important Company of the Sector
|
Pune

05 Aug

Important Company of the Sector

Pune

Position Overview






The Technical Support Executive will be responsible for providing end -to -end technical assistance, installation, configuration, troubleshooting, and customer support for IT infrastructure solutions. This role requires hands -on experience across networking, server architecture, security systems, wireless solutions, surveillance, data backup & recovery, cloud services (Microsoft 365 & Azure), and virtualization technologies.






The ideal candidate should have strong problem -solving skills, excellent communication abilities, and a customer -first mindset.






Key Responsibilities




1. Technical Support & Troubleshooting






Provide L1/L2 technical support to clients for IT infrastructure and network -related issues.


Diagnose, troubleshoot, and resolve hardware, software, network, and system -related incidents.


Perform remote and onsite support as required.


Escalate critical issues to senior engineers or OEMs when necessary.






2. Network Infrastructure Management




Assist in configuration and troubleshooting of:


Routers, switches, firewalls, VLANs, VPN, DHCP, DNS, NAT, routing protocols


Wireless access points and controllers


Conduct network health checks, performance monitoring, and optimization.






3. Server & Systems Support




Provide support for Windows Server, Linux Server, Active Directory, Group Policy, DNS/DHCP.


Assist in server deployment, patching, updates, and resource monitoring.


Support Hyper -V / VMware virtualization environments.






4. Security & Surveillance Solutions




Basic troubleshooting of firewall security policies and endpoint security.


Provide support for CCTV / IP surveillance systems (NVR, DVR, VMS, camera configurations).






Assist in implementing security best practices and monitoring tools.






5. Data Backup, DC -DR & Business Continuity




Support installation and configuration of backup solutions (Veeam, Synology, NAS, cloud backup, etc.).


Monitor scheduled backups and ensure recovery readiness.


Assist in DC/DR drills, failover/failback operations.






6. Cloud Solutions (Microsoft 365 & Azure)






Provide support for:


Microsoft 365 administration (user management, email, SharePoint, OneDrive)


Azure services (VMs, backup, policies, access management)


Troubleshoot cloud service issues and assist clients with migrations.






7. Documentation & Reporting




Maintain accurate records of service requests, resolutions, and technical procedures.


Prepare daily/weekly reports related to support activities.


Update knowledge base and maintain configuration documentation.






8. Customer Engagement






Handle client queries professionally and provide timely updates.


Educate customers on system usage, best practices, and preventive maintenance.


Build strong customer relationships to enhance service satisfaction.






Requirements

Required Skills & Qualifications






Diploma / Graduate in IT, Computer Science, or related field.






1–3 years of experience in technical support or IT infrastructure roles (fresher with robust technical knowledge may also apply).




Working knowledge of:




Networking equipment (Cisco, Sophos, Sonicwall,Palo Alto, Juniper, Dell, Lenovo, HP/Aruba, Fortinet, etc.)


Windows Server, AD, virtualization (Hyper -V/VMware)


Firewall policies and endpoint security


Microsoft 365 & Azure administration


IP surveillance systems


Backup and disaster recovery tools


Strong troubleshooting and analytical skills.


Good communication skills (verbal and written).


Preferred Certifications (Optional but an Advantage)


CCNA / CCNP


MCSA / AZ -900 / MS -900


Veeam VMCE / VMware VCA


CompTIA Network+ / Security+


Fortinet NSE certifications


Any relevant OEM certifications (Aruba, Cisco, Dell, Microsoft)






Work Environment






Onsite + remote hybrid support depending on client requirements.


Occasional travel to client locations for deployment or troubleshooting.


Must be able to work in a fast -paced system integrator environment with diverse technologies.




Benefits

Opportunity to work on multi -vendor technologies across networking, servers, cloud, and cybersecurity.






Certification support and continuous technical training programs.






Attractive salary package with performance incentives.






Mobile and travel allowance for client visits.






Health insurance and PF (as per company policy).






Friendly work culture with strong learning and growth opportunities.






Access to OEM tools, labs, and partner training resources.










📌 Technical Support Executive (Pune)
🏢 Important Company of the Sector
📍 Pune

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Hiring For 10th Pass Freshers - Field Sales Executive (Indore)

Hiring For 10th Pass Freshers - Field Sales Executive (Indore)

06 Aug
|
Paytm
|
Indore
  • 06 Aug
  • Paytm
  • Indore

Paytm Hiring - EDC Sales Executive (On-Roll) Job Title: EDC Sales Executive (Field Sales) Job Description - Acquire recent merchants and onboard them to Paytm. - Sell Paytm EDC (Card Swipe [...]

PGT Biology - Full Time (Female Candidates Required) (Lalpur)

PGT Biology - Full Time (Female Candidates Required) (Lalpur)

06 Aug
|
Facultyzone Talent Acquisition
|
Lalpur
  • 06 Aug
  • Facultyzone Talent Acquisition
  • Lalpur

We are seeking a dedicated and knowledgeable Post Graduate Teacher (PGT) in Biology for our school in Lalpur, Raipur. The ideal candidate should have 3 to 4 years of teaching experience, demonstrating [...]

Subscribe to this job alert:

Get the latest job offers by email for: technical support executive (pune) / pune

Freshers & Experience || Full Time || Sales Executive (Ahmedabad)

Freshers & Experience || Full Time || Sales Executive (Ahmedabad)

06 Aug
|
Unitech Combustion
|
Ahmedabad
  • 06 Aug
  • Unitech Combustion
  • Ahmedabad

We are looking for a motivated and dynamic Sales Executive to join our team in GIDC Vatwa, Ahmedabad. This entry-level position requires a fresh perspective on driving sales growth and building lastin [...]

Audio Video Editor (1-2 Years) (Sarnath)

Audio Video Editor (1-2 Years) (Sarnath)

06 Aug
|
Chhanhi Sarnath
|
Sarnath
  • 06 Aug
  • Chhanhi Sarnath
  • Sarnath

We are looking for a creative and detail-oriented Audio Video Editor to join our team in Sarnath, Varanasi. In this part time role, you will edit audio and video content to create engaging and polishe [...]

Subscribe to this job alert:

Get the latest job offers by email for: technical support executive (pune) / pune