Technical Support Engineer (Indore)

Technical Support Engineer (Indore)

05 Aug
|
Important Group
|
Indore

05 Aug

Important Group

Indore

About the Job



About Aligned Automation



At Aligned Automation, we live by our "Better Together" philosophy to build a better world. As a strategic service provider to Fortune 500 companies, we help digitize enterprise operations and drive impactful business strategies. Our purpose goes beyond projects—we strive to deliver meaningful, sustainable change that shapes a more optimistic and equitable future.



Our culture is deeply rooted in our 4Cs—Care, Courage, Curiosity, and Collaboration—ensuring that each employee is empowered to grow, innovate, and thrive in an inclusive workplace.



Job Description


Technical Support Engineer is responsible for processing support tickets, creating dispatches, and
responding to customer emails across enterprise -level servers, storage, client, and consumer systems. The
role involves independently troubleshooting and diagnosing hardware issues, with support from senior team
members available for complex cases. This position operates on a rotational shift basis covering morning,
afternoon, and night shifts to provide seamless support across the Americas, EMEA, and Asia -Pacific
regions. This is an entry -level position ideal for candidates eager to build a career in technical support and IT
infrastructure.





Responsibilities



• Process and manage incoming support tickets, ensuring accurate categorization, prioritization, and
timely resolution.







• Create and coordinate dispatches for field service engineers and replacement parts to customer sites.



• Respond to customer emails with transparent, professional troubleshooting guidance and status updates.



• Accurately document all support cases, actions taken, and resolutions following standard operating
procedures.



• Learn to troubleshoot and diagnose hardware issues on enterprise servers, storage, and client systems.



• Help identify replacement parts and coordinate logistics for dispatch to sites or field engineers.



• Collaborate with the team to ensure superior service delivery and adherence to SLAs across all regions.



• Participate in training sessions to build knowledge of new products, tools, and technologies.



• Escalate complex issues to senior engineers while tracking progress to closure.



• Manage multiple tasks, prioritize workload, and meet deadlines in a fast -paced, multi -region
environment.





Requirements



• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field (or
equivalent diploma/certification).







• Basic understanding of computer hardware components — motherboards, processors, RAM, storage
drives, and peripherals.



• Familiarity with enterprise hardware (servers, storage arrays, tape libraries) is a plus.



• Good analytical, debugging, and problem -solving skills with a willingness to learn.



• Strong written communication skills with the ability to draft clear and professional customer emails.



• Basic knowledge of operating systems (Windows, Linux) and networking fundamentals.



• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).



• Ability to work independently as well as collaboratively, seeking guidance from senior engineers for
complex issues.



• Willingness to work in rotational shifts to support 24×7 operations across the Americas, EMEA, and
Asia -Pacific regions. Female employees will be assigned morning and afternoon shifts only; night shifts
are applicable to male employees.





Good to Have



• Any hardware or IT certifications (e.g., CompTIA A+, Dell Certified Technician, ITIL Foundation).



• Internship or project experience in hardware troubleshooting or IT support.



• Exposure to ticketing/ITSM tools (e.g., ServiceNow, Remedy)


📌 Technical Support Engineer (Indore)
🏢 Important Group
📍 Indore

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Hiring For 10th Pass Freshers - Field Sales Executive (Indore)

Hiring For 10th Pass Freshers - Field Sales Executive (Indore)

06 Aug
|
Paytm
|
Indore
  • 06 Aug
  • Paytm
  • Indore

Paytm Hiring - EDC Sales Executive (On-Roll) Job Title: EDC Sales Executive (Field Sales) Job Description - Acquire recent merchants and onboard them to Paytm. - Sell Paytm EDC (Card Swipe [...]

PGT Biology - Full Time (Female Candidates Required) (Lalpur)

PGT Biology - Full Time (Female Candidates Required) (Lalpur)

06 Aug
|
Facultyzone Talent Acquisition
|
Lalpur
  • 06 Aug
  • Facultyzone Talent Acquisition
  • Lalpur

We are seeking a dedicated and knowledgeable Post Graduate Teacher (PGT) in Biology for our school in Lalpur, Raipur. The ideal candidate should have 3 to 4 years of teaching experience, demonstrating [...]

Subscribe to this job alert:

Get the latest job offers by email for: technical support engineer (indore) / indore

Freshers & Experience || Full Time || Sales Executive (Ahmedabad)

Freshers & Experience || Full Time || Sales Executive (Ahmedabad)

06 Aug
|
Unitech Combustion
|
Ahmedabad
  • 06 Aug
  • Unitech Combustion
  • Ahmedabad

We are looking for a motivated and dynamic Sales Executive to join our team in GIDC Vatwa, Ahmedabad. This entry-level position requires a fresh perspective on driving sales growth and building lastin [...]

Audio Video Editor (1-2 Years) (Sarnath)

Audio Video Editor (1-2 Years) (Sarnath)

06 Aug
|
Chhanhi Sarnath
|
Sarnath
  • 06 Aug
  • Chhanhi Sarnath
  • Sarnath

We are looking for a creative and detail-oriented Audio Video Editor to join our team in Sarnath, Varanasi. In this part time role, you will edit audio and video content to create engaging and polishe [...]

Subscribe to this job alert:

Get the latest job offers by email for: technical support engineer (indore) / indore